Summary
Overview
Work History
Education
Skills
Timeline
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Madelynn Castillo

Restaurant Zone Manager
Beaumont,California

Summary

Developed leader in the fast-fast food service industry, growing from roles of crew member at Raising Cane's to Restaurant Zone Manager. Demonstrated abilities in customer service and team leadership. Recognized for problem solving skills and effective multitasking. Seeking to leverage these skills to transition into a new field and contribute to the company's success.

Overview

4
4
years of professional experience

Work History

Restaurant Zone Manager

Raising Cane's
05.2024 - Current
  • Developed reports of zone performance and reported to upper management.
  • Became HIPO Restaurant Zone Manager in October 2024.
  • Observed crew members behavior regularly, and provided constructive and positive coaching.
  • Improved performance across zone during shift by enforcing standards and motivating crew members.

Crew Member

Raising Cane's
03.2023 - 05.2024
  • Worked well with crew members and accepted coaching from management.
  • Became a HIPO crew member in January 2024.
  • Became a certified trainer in May 2024.
  • Promoted a positive work environment through effective communication and teamwork among crew members.

Shift Leader

Dairy Queen Orange Julius
05.2021 - 02.2023
  • Trained employees and delegated daily tasks and responsibilities.
  • Quickly resolved customer complaints and escalated issues.
  • Ensured smooth operations during peak hours by planning layover task and breaks efficiently.

Education

High School Diploma -

Yucaipa High School
33000 Yucaipa Blvd
05.2001 -

Skills

Problem-solving

Time management

Team leadership

Proficient with POS systems

Timeline

Restaurant Zone Manager

Raising Cane's
05.2024 - Current

Crew Member

Raising Cane's
03.2023 - 05.2024

Shift Leader

Dairy Queen Orange Julius
05.2021 - 02.2023

High School Diploma -

Yucaipa High School
05.2001 -

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Madelynn CastilloRestaurant Zone Manager