Madelynn Ertmer
Macomb,Illinois
Summary
Dedicated and empathetic professional with hands-on experience in mental health support and counseling environments, including university counseling and hotline services. Skilled in crisis intervention, rapport building, and client assessment. Proven ability to establish trust and provide compassionate support, combined with a strong commitment to confidentiality and ethical practice. Prepared to contribute a deep understanding of mental health needs and a passion for client-centered care to a graduate program in counseling psychology.
Overview
10
10
years of professional experience
Work History
Child Care Provider
YMCA Daycare Center
Macomb, IL
11.2022 - Current
- Supervised children's activities to ensure safety and engagement.
- Trained new employees on childcare policies and best practices.
- Utilized games, toys and books to develop and improve cognitive skills and physical abilities
- Cleaned and sanitized childcare toys, keeping play areas hygienic and free of harmful objects
- Promoted children's emotional development by encouraging respect of others
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
Intern
WIU University Counseling Center
Macomb, IL
01.2023 - 05.2023
- Worked closely with licensed therapists and other interns to discuss cases and understand the practical application of DSM-5 diagnoses, fostering a collaborative environment for case management and peer learning.
- Maintained strict adherence to confidentiality and ethical guidelines, understanding the importance of sensitive handling of clients' personal information.
- Participated in weekly team meetings to discuss cases and collaborate on ideas for best practice approaches.
- Gained experience, exposure and knowledge of career-specific procedures and systems.
- Demonstrated ability to take initiative and work independently on assigned projects.
Hotline Volunteer
WIU Hotline Center
Macomb, IL
08.2022 - 05.2023
- Maintained accurate records of all conversations, interactions, and feedback from callers utilizing the hotline's database system.
- Established trust and rapport with callers through compassionate understanding of their unique situations and circumstances.
- Utilized active problem-solving techniques to provide appropriate referrals for callers in need of additional resources.
- Adapted quickly to changing environments while maintaining composure under pressure during challenging situations.
- Provided assistance to callers in crisis or distress by offering guidance, advice, and resources as needed.
- Developed the ability to quickly build rapport with callers, fostering a safe, non-judgmental space that encouraged open communication.
Food Service Worker
Sweet Baby Jay's
Freeport, IL
05.2022 - 08.2022
- Prepared variety of food dishes by following strict recipe guidelines
- Handled cashier duties, maintaining accuracy of monies received and or exchanged
- Performed daily closing tasks by washing dishes, packing and refrigerating leftovers, and mopping floor
- Stored excess foods according to temperature storage specifications
Food Service Worker
Ertmer's Concession Stand
Stockton, IL
05.2019 - 10.2019
- Handled cashier duties, maintaining accuracy of monies received and or exchanged
- Performed daily closing tasks by washing dishes, packing and refrigerating leftovers, and mopping floor
Occasional Babysitter
Lori's Daycare
Stockton, IL
05.2016 - 08.2019
- Helped children with potty training and communicated progress with parents
- Entertained and engaged with children using games, crafts and other activities
- Assisted children with homework and school-related projects and assignments
- Networked with parents to grow personal reputation and find additional jobs
- Developed trusting relationships with parents and adhered to adult instructions regarding child supervision
Education
Masters of Arts (M.A.) - Clinical Mental Health Counseling
Bradley University
Peoria, IL, US05-2028
Bachelor of Science (B.S.) - Psychology
Western Illinois University
Macomb, IL, US12-2024
Skills
- Time Management
- Confidentiality
- Communication Skills
- Teamwork Skills
- Adaptability
- Active Listening
- Empathy and Rapport Building
- Assertiveness
Timeline
Intern
WIU University Counseling Center
01.2023 - 05.2023
Child Care Provider
YMCA Daycare Center
11.2022 - Current
Hotline Volunteer
WIU Hotline Center
08.2022 - 05.2023
Food Service Worker
Sweet Baby Jay's
05.2022 - 08.2022
Food Service Worker
Ertmer's Concession Stand
05.2019 - 10.2019
Occasional Babysitter
Lori's Daycare
05.2016 - 08.2019
Masters of Arts (M.A.) - Clinical Mental Health Counseling
Bradley University
Bachelor of Science (B.S.) - Psychology
Western Illinois University