Madelynn Thao
Wausau
Summary
Seasoned Cashier Trainer with deep understanding of cashiering procedures and customer service best practices. Possess strong leadership capabilities, able to effectively train and motivate team members to meet high performance standards. Demonstrated success in improving checkout efficiency and accuracy, contributing significantly to overall business profitability. Skilled in cash handling, point-of-sale system operation, problem resolution, and communication. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Cashier Trainer
Buffalo Wild Wings
Wausau
08.2024 - Current
- Trained new cashiers on register operations and customer service protocols.
- Assisted in developing training materials for cashier staff on best practices.
- Monitored cashier performance and provided constructive feedback for improvement.
- Bagging up foods for the customer.
- Make sure the guest has a satisfied visit.
- Demonstrated effective communication skills to enhance team collaboration during shifts.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
Cashier
Sawmill Adventure Park
Wausau
06.2022 - 08.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Wausau West
Wausau, WISkills
- Customer service
- Employee training
- Team collaboration
- Sales support
- Time management
References
References available upon request.
Timeline
Cashier Trainer
Buffalo Wild Wings
08.2024 - Current
Cashier
Sawmill Adventure Park
06.2022 - 08.2025
Wausau West