Madelynn Vega
Hollywood,FL
Summary
Strong commitment to resolving customer complaints and building a positive company image. Perform well in both team and solo situations. Demonstrated ability to listen intently, solve problems quickly and efficiently, and establish high-quality professional connections with callers.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
The PromptCare Companies, Inc
04.2023 - Current
- Insurance Verification
- Speaking with patients, hospitals, and doctor offices
- Placing medical supply orders
- Inbound and outbound calls
- Data entry
Customer Service Representative
LinCare, DME
12.2022 - 04.2023
- Interacting with Patients on the phone & in person assisting there needs
- Placing orders from doctor prescriptions
- Making/taking calls from Dr’s offices, hospitals, and patients
- Data Entry
- Insurance verification
Customer Service Representative
Amazon
09.2020 - 12.2022
- Answering calls
- Fixing costumer orders
- Refunds
Customer Service Representative
JCPenney
04.2019 - 08.2020
- Assisted customers in person
- Answered phone and assisted customers with changes
- Confirmed payments, refunds, etc.
Sales Representative
MarketSource
09.2018 - 04.2019
- Sold Phones, tablets, smart watches, etc
- Provided outstanding customer service
Education
Diploma -
South Broward High School
Skills
- Customer Service (4 years)
- Phone operator (4 years)
- Typing (4 years)
- Customer support (4 years)
- Packaging (2 years)
- Shipping & Receiving (2 years)
- Order Entry
- Data Entry
- Warehouse Experience
- Office experience
- Computer skills
- Front desk
- Insurance verification (1 year)
Timeline
Customer Service Representative
The PromptCare Companies, Inc
04.2023 - Current
Customer Service Representative
LinCare, DME
12.2022 - 04.2023
Customer Service Representative
Amazon
09.2020 - 12.2022
Customer Service Representative
JCPenney
04.2019 - 08.2020
Sales Representative
MarketSource
09.2018 - 04.2019
Diploma -
South Broward High School
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