Madelynne M. Stevens
Conway,SC
Summary
Dynamic professional with a proven track record at Boardwalk Billy's Raw Bar & Ribs, excelling in customer service and client relations. Adept at multitasking and resolving issues efficiently, enhancing customer satisfaction. Licensed insurance agent skilled in personalized consultations and policy management, ensuring optimal coverage. Recognized for fostering team environments and boosting client trust.
Overview
4
4
years of professional experience
Work History
Wait Staff Member
Boardwalk Billy's Raw Bar & Ribs
01.2022 - Current
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
Insurance Agent
Beach Benefits Insurance Agency
01.2023 - 08.2024
- Managed client relationships through regular follow-ups, fostering trust and ensuring satisfaction.
- Resolved customer feedback and issues promptly, maintaining high levels of client satisfaction.
- Assisted clients with policy renewals, ensuring they received appropriate coverage updates and options.
- Educated clients on insurance policy details, clarifying complex terms and fostering informed decisions.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Provided personalized insurance consultations, aligning client needs with suitable policy options.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
Education
Associate of Science - PTA
Horry
Conway, SC05-2028
Skills
- Strong multitasking
- Customer service
- Quotes and sales
- Client relations
- Customer follow-up
- Efficient organization
- POS system operation
- Professional appearance
- Memory retention
- Licensed insurance agent
Timeline
Insurance Agent
Beach Benefits Insurance Agency
01.2023 - 08.2024
Wait Staff Member
Boardwalk Billy's Raw Bar & Ribs
01.2022 - Current
Associate of Science - PTA
Horry