Summary
Overview
Work History
Education
Skills
Projects
References
Timeline
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Madelyn Greer

Shreveport,LA

Summary

Detail-oriented and motivated IT professional building foundational skills in cybersecurity, currently pursuing a master’s degree in Cybersecurity and preparing for the CompTIA Security+ certification. Hands-on experience building and managing a home lab environment to simulate offensive and defensive security operations, utilizing tools like Splunk, Wazuh, Suricata, and Tenable Nessus. Building skills in virtualization, system administration, and network security, and troubleshooting technical issues to implement effective solutions. Combines technical experiences with exceptional interpersonal skills, honed through roles as an IT Consultant, Sorority Co-Founder, and Front Desk Receptionist, where I provided customer support, resolved conflicts, and collaborated with diverse teams. I am passionate about leveraging my knowledge and skills to contribute to organizational security and IT operations.

Overview

4
4
years of professional experience

Work History

IT Consultant

The Shams Group
Shreveport, LA
05.2024 - Current
  • Utilized specialized software and hardware to scan, digitize, and upload medical records into electronic health record (EHR) systems, ensuring seamless integration and data accuracy
  • Diagnosed and resolved technical issues with scanning equipment, software, and network connectivity to minimize downtime and maintain workflow efficiency
  • Ensured the secure and accurate transfer of sensitive patient data, adhering to HIPAA compliance and organizational data protection policies
  • Provided on-site technical assistance to clinic staff, addressing questions and resolving issues related to the scanning process and EHR system functionality

Sorority Co-Founder

Louisiana State University Shreveport
Shreveport, LA
07.2022 - Current
  • Founded an inclusive sorority focused on academics and community service, establishing a unique organizational structure that promotes diversity and student engagement
  • Developed the sorority's organizational hierarchy, ensuring effective role allocation and clear paths for leadership development
  • Organized community service projects in partnership with local and campus personnel, strengthening community ties and enhancing sorority civic impact
  • Collaborated with sorority advisor to implement conflict resolution strategies, fostering a supportive and cohesive environment

Front Desk Receptionist

Louisiana State University Shreveport
Shreveport, LA
03.2021 - 05.2024
  • Served as the first point of contact for students, faculty, and external visitors, providing exceptional customer service and directing them to the appropriate resources or departments
  • Answered and managed incoming phone calls, emails, and in-person inquiries, demonstrating strong verbal and written communication skills
  • Managed multiple tasks simultaneously, including handling cash transactions for merchandise sales, assisting with event coordination, and supporting the school's food pantry operations

Education

Master of Science - Cybersecurity and Information Assurance - Current

Louisiana State University Shreveport
Shreveport, LA
05-2026

Bachlors of Science - Management & Administration Minor Cybersecurity

Louisiana State University Shreveport
Shreveport, LA
05.2024

Skills

  • Active pursuit of CompTIA Security Certification
  • Experience with Splunk and Wazuh
  • Data Privacy and HIPAA Compliance
  • Experience with EHR System Management
  • E-Council Digital Forensics Essentials Certification
  • Proficient with Microsoft 365

Projects

Designed and implemented a virtual lab environment using VirtualBox, including offensive and defensive virtual machines such as Ubuntu and Kali Linux to simulate real-world cybersecurity scenarios. Configured and managed a defensive VM with Ubuntu, deploying security tools such as Splunk (SIEM), Wazuh (IDS), Suricata (network monitoring), and Tenable Nessus (vulnerability scanning). Practiced incident response and threat hunting techniques to detect, analyze, and mitigate simulated attacks in the lab environment.

References

References available upon request.

Timeline

IT Consultant

The Shams Group
05.2024 - Current

Sorority Co-Founder

Louisiana State University Shreveport
07.2022 - Current

Front Desk Receptionist

Louisiana State University Shreveport
03.2021 - 05.2024

Master of Science - Cybersecurity and Information Assurance - Current

Louisiana State University Shreveport

Bachlors of Science - Management & Administration Minor Cybersecurity

Louisiana State University Shreveport
Madelyn Greer