Summary
Overview
Work History
Education
Skills
Timeline
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MADGELEE WARD

Bridgeport,CT

Summary

Compassionate and detailed-oriented Certified Nursing Assistant with Phlebotomy certification and over five years of caregiver experience. Skilled in providing high-quality patient care, performing blood draws and supporting patients with activities of daily living. Dedicated to ensuring patient comfort and safety while contributing to a collaborative healthcare environment.

Overview

6
6
years of professional experience

Work History

Personal care aide

07.2018 - 10.2024
  • Assisted elderly clients with daily activities including bathing dressing, and meal preparation
  • Provided companionship and emotional support to clients with chronic illnesses
  • Monitor and document changes in client mental health and report changes to Supervisor
  • Monitor and record vital signs

Phlebotomy

Eazy Prickz
- 02.2024
  • Perform venipuncture and capillary blood collection for patients of all ages
  • Labeled and handled specimens according to laboratory protocols to ensure accuracy and safety
  • Maintained patient comfort and professionalism during blood draws and procedures
  • Assisted with clerical duties such as patient intake and data entry

Medical Receptionist

Quentin Medical
09.2021 - 04.2023
  • Answered and directed phone calls, providing information and assistance to patients and staff.
  • Handled patient inquiries with professionalism and empathy, addressing concerns and providing solutions.
  • Maintained a clean and organized reception area, creating a welcoming environment for patients.
  • Processed insurance claims and verifications through specialized billing software.
  • Used electronic health records software to efficiently manage patient information.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.

Medical Laboratory Specialist

Griffin Hospital
10.2020 - 01.2022


  • Adhered to strict regulatory guidelines for handling biohazardous materials, prioritizing safety at all times.
  • Collaborated with medical professionals to ensure accurate and timely diagnostic information.
  • Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
  • Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
  • Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain time.
  • Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
  • Supported community health efforts by conducting mobile testing events, reaching vulnerable populations in underserved areas.
  • Maintained accurate records of each test administered, facilitating efficient contact tracing efforts in case of positive results.
  • Promoted patient confidentiality by securely handling sensitive information during the registration and post-test notification processes.

Education

Diploma -

Cambridge High
St James W I

Certified Nursing Assistant - undefined

Training Direct
12.2024

Phlebotomy - undefined

Training Direct
05.2024

Graduate Certificate - Home Healthaide

Allen's Healthcare
The Bronx, NY
10.2015

Skills

  • Patient care and hygiene assistant
  • Patient mobility and transfer
  • Vital signs and infection control
  • Venipuncture and specimen collection
  • Charting and electronic medical records (EMR)
  • Venipuncture
  • Order of draw
  • Customer service
  • Active listening
  • Data entry
  • Relationship building

Timeline

Medical Receptionist

Quentin Medical
09.2021 - 04.2023

Medical Laboratory Specialist

Griffin Hospital
10.2020 - 01.2022

Personal care aide

07.2018 - 10.2024

Phlebotomy

Eazy Prickz
- 02.2024

Certified Nursing Assistant - undefined

Training Direct

Phlebotomy - undefined

Training Direct

Diploma -

Cambridge High

Graduate Certificate - Home Healthaide

Allen's Healthcare

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