Madhava Kotagiri

• Managed requirements gathering for APIs relevant to payments, crew scheduling, and customer support. Spearheaded service integration initiatives across web and mobile platforms. Collaborated with engineering teams, QA, and vendors to enhance data flow efficiency and interoperability. Assured consistent end-to-end performance for customer-facing applications and operational systems.

Tasks:

• Extracted and outlined functional and technical requirements for service integrations on United Airlines' web and mobile platforms.
• Formulated and supervised user stories, tasks, and acceptance criteria in Jira, promoting seamless interaction between business stakeholders and development teams.
• Leveraged Postman to assess and verify REST APIs, generating and evaluating JSON/XML payloads to confirm effective request/response processing for integrated services.
• Engaged with engineering and QA teams to pinpoint and rectify issues leveraging Dynatrace and Datadog for performance monitoring, logging, and root cause analysis.
• Constructed process flows and system architecture diagrams with Lucidchart, mapping integration logic and dependencies.
• Employed Notepad++ to enhance efficiency in editing and validating API payloads and data files.
• Integrated efforts of design and development teams via Zeplin to harmonize user interface designs with backend data needs.
• Orchestrated thorough testing of service integrations, ensuring data consistency, interoperability between systems, and a smooth user experience.
• Conducted user acceptance testing (UAT) through the definition of test scenarios, validating payloads and confirming API responses met business expectations.
• Led cross-functional teams to analyze business requirements and develop strategic solutions.
• Facilitated stakeholder meetings to gather insights and drive project alignment with organizational goals.

• Served as system analyst on web and mobile platforms providing essential services to providers, members, and users for plan visibility, claims submission, service requests, payment handling, and scheduling of Medicaid and Medicare activities and reminders.

Tasks:

• Serve as intermediary among diverse business partners and capture requirements
• Compile business needs from diverse entities and transform them into user stories
• Utilize Swagger for verification of diverse API endpoints.
• Engage with facets and guiding care to ensure accuracy of data elements for 834 and 835 files.
• Facilitate user testing of functional implementations to evaluate business needs
• Execute gap analysis aimed at uncovering gaps within technical requirements.
• Implement data mapping from source file to canonical through HL7.
• Constructed system requirements documents and investigated user needs to affirm delivery of quality software solutions.
• Facilitated troubleshooting for users addressing challenges related to software applications.
• Generate mockup design leveraging applications including Figma and Paint.
• Evaluate API service metrics utilizing Dynatrace to identify data endpoints and enhance performance
• Produced in-depth documentation featuring flowcharts, diagrams, and manuals to elucidate system design specifications.
• Supported formulation of training materials guiding end-users on effective operation of new or modified systems.
• Reviewed story cards during refinement sessions while resolving technical challenges. Contributed to planning and sizing of sprint backlogs to enhance project alignment.
• Analyzed system requirements to enhance application performance and user experience.
• Collaborated with cross-functional teams to develop and implement software solutions.

• Operated as business analyst on new websites for credit funding and customer portals enhancing customer convenience

Tasks:

• Collaborated with stakeholders across departments to define requirements for new projects.
• Drafted functional specifications documents outlining project scope, objectives, and deliverables.
• Created detailed process flows and user stories to document system requirements and design solutions.
• Conducted interviews with subject matter experts to gather information on existing systems and procedures.
• Identified gaps between current state and desired future state operations.
• Prepared documentation summarizing findings from stakeholder meetings and workshops.
• Gathered feedback from end users regarding usability issues related to applications or systems.
• Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
• Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
• Identified and analyzed user requirements, procedures, and processes to develop optimization strategies.
• Collaborated with stakeholders to define features, integrations, and partnerships.
• Delivered timely support by tracking issues and communicating resolutions to end users.
• Recommended improvements to existing or proposed systems to enhance solution functionality.
• Identified needs of customers promptly and efficiently.
• Analyzed business requirements to enhance operational efficiency and customer satisfaction.
• Collaborated with cross-functional teams to implement process improvements across departments.

• Performed role of business system analyst by creating and deploying debt collection UI platform facilitating customer debt repayment plans

Tasks:

• Identify stakeholders and facilitate discussions or workshop with the purpose of eliciting and understanding stakeholders' requirements, priorities, and needs.
• Extensively used Agile Methodology in the process of the project management based on SDLC.
• Used MS Word & Visio to document data flow of the AS-IS process and TO BE process.
• Elicit the business requirements through a range of analysis techniques such as (data flow diagrams, sequence diagram, gap analysis and process flow diagrams)
• Recommend design solutions for technical design constrains to business and work on development and delivery of product for business visions.
• Organized meetings with the development teams to elicit use cases and document them.
• Performed UI Design and Analysis, Involved in GUI interfacing and prototyping, System Integration testing and created test cases for QA Testing and test scripts.
• Actively involved in Scrum Sprint Planning Sessions, Backlog Grooming, Sizing, Sprint Retrospectives & Reviews, Daily Standup, User Stories and Acceptance Criteria
• Design UAT test plans, test cases and test cases for integration, regression, and user acceptance testing (UAT) to improve overall quality of the system.
• Coordinate for the final signoff from the business stakeholders.
• Lead the business analyst effort in support research stories, mainly focused on Azure.
• Use various tools and technologies like; Visio for analysis, design pattern for solutions, irise for prototyping.
• Lead various Demo meetings to update the business and stakeholders on the development of product and use of various reporting tools.
• Developed data-driven insights using advanced analytical tools to support strategic decision-making.
• Led initiatives to optimize resource allocation, resulting in reduced operational costs.

• Supported client application management initiatives as junior business analyst for web platform
• Analyzed business requirements and documented functional specifications to support project initiatives.
• Collaborated with cross-functional teams to gather stakeholder feedback and refine project deliverables.

Tasks:

• Analyzed business requirements and identified potential solutions to operational issues.
• Gathered, documented, and interpreted user stories from stakeholders.
• Conducted analysis of existing applications, databases, and systems.
• Maintained project documentation such as requirements traceability matrix, test plans and user guides.
• Prepared process workflows to define the steps necessary for successful implementation of a new process or system solution.
• Performed gap analysis to assess current state versus future state processes and systems requirements.
• Identified areas where technology can improve existing business processes and procedures.
• Participated in testing activities including unit testing, integration testing, regression testing, stress testing.
• Worked closely with developers during the software development life cycle.
• Provided support during the design phase of application development projects.
• Recommended improvements to existing or proposed systems to enhance solution functionality.

• Assisted in client application management as junior business analyst for web platform

Tasks:

• Collected, cataloged, and analyzed user stories from stakeholders.
• Evaluated business requirements and pinpointed potential solutions for operational challenges.
• Conducted gap analysis to evaluate current state against future state processes and systems requirements.
• Outlined comprehensive functional designs adhering to corporate standards, policies, and procedures.
• Collaborated closely with developers throughout software development life cycle.
• Partnered with cross-functional teams across various global locations
• Supported development of training materials for users navigating new or enhanced applications or systems.
• Facilitated user training sessions to enhance familiarity with new features or functionality.
• collaborated with clients concerning current system features and upcoming upgrades.
• Leveraged data visualization tools to produce reports supporting informed decision-making.
• Facilitated development of process maps to pinpoint inefficiencies and suggest enhancements for operational workflows.
• Analyzed business requirements and documented functional specifications to support project initiatives.
• Collaborated with cross-functional teams to gather stakeholder feedback and refine project deliverables.