Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madhavi Bajaj

Santa Rosa

Summary

Medical Administrative Assistant with 4 years of experience excelling in patient record management and appointment scheduling. Successfully increased patient satisfaction by 25% through improved processes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Store Manager of Operations

MD Market
04.2018 - Current
  • Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
  • Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
  • Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Lead Medical Assistant

Norcal Dermatology
04.2020 - 04.2024
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
  • Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.

Sales Supervisor

Sunglass Hut
02.2015 - 03.2024
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Developed strong relationships with repeat customers, resulting in repeat business and increased revenue.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Education

No Degree - Pre- RN Program

College Of Marin
Kentfield, CA

Cal Regional Medical Assistant Program

Skills

  • Electronic Health Records (EHR)
  • Medical Billing
  • Patient Scheduling
  • Data Entry
  • Microsoft Office Suite
  • Employee scheduling

Certification

RCFE Administrator Certificate

Timeline

Lead Medical Assistant

Norcal Dermatology
04.2020 - 04.2024

Store Manager of Operations

MD Market
04.2018 - Current

Sales Supervisor

Sunglass Hut
02.2015 - 03.2024

No Degree - Pre- RN Program

College Of Marin

Cal Regional Medical Assistant Program

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