Madhuri Singh
San Antonio
Summary
SAFe 5 POPM, Certified Scrum Master | Agile Practitioner
Accomplished SAFe 5 POPM, Certified Scrum Master/ Business Analyst and Agile Practitioner with over 12+ years of experience leading high-performance teams in the banking, healthcare, federal, and financial services sectors. Expertise in applying Lean/Agile principles, including Scrum, Kanban, and SAFe frameworks, to deliver technology solutions that drive business value. Skilled in stakeholder engagement, cross-functional collaboration, and change management, with a strong ability to guide teams in achieving successful project outcomes. Proven ability to mentor and coach teams at all levels, fostering a culture of continuous improvement and operational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Delivery Lead
HCL Technologies
San Antonio
03.2025 - Current
- Coordinated project activities across 2 Agile teams (16 members) to ensure timely delivery of banking domain projects.
- Facilitated Agile ceremonies including sprint planning, stand-ups, sprint reviews, retrospectives, and prepared meeting minutes to ensure alignment and action tracking. Actively participated in PI Planning sessions to understand stakeholder requirements and support delivery planning.
- Utilized Jira for end-to-end project management, including tracking tasks, managing sprint deliverables, monitoring timelines, and generating project progress reports. Used Tableau to create and visualize project metrics and performance dashboards for leadership reporting. Actively used Co-Pilot AI in GitLab to automate and generate project reports, improving reporting efficiency and accuracy.
- Collaborated with stakeholders, developers, and QA teams to manage requirements, priorities, risks, and issue resolution throughout the project lifecycle. Provided Knowledge Transfer (KT) sessions to team members on project delivery protocols and Agile processes.
- Prepared project status reports, maintained project documentation, and supported process improvements to enhance delivery efficiency, stakeholder communication, and team collaboration.
Business Analyst
Accenture Federal Services
San Antonio
02.2023 - 02.2025
- Managed end-to-end Salesforce project delivery for the Department of Homeland Security (DHS), including creation of user stories, tasks, and defects, and assigning work items to Scrum teams for execution and closure.
- Gathered and analyzed business requirements from stakeholders and translated them into clear user stories with acceptance criteria to support development and testing.
- Facilitated Agile ceremonies including sprint planning, backlog refinement, and sprint closure, ensuring smooth execution and completion of sprint commitments.
- Monitored and managed production defects and support tickets, prioritizing issues based on business impact and coordinating with development and QA teams for timely resolution.
- Supported UAT and release activities, ensured proper validation of deliverables, maintained project dashboards, and ensured governance through accurate tracking and reporting.
Agile Scrum Master
Accenture Federal Services
San Antonio
02.2022 - 01.2023
- Served as Scrum Master for Salesforce projects supporting U.S. government clients including FAFSA (Federal Student Aid) and USDA, ensuring Agile delivery aligned with compliance and regulatory standards.
- Managed end-to-end work items in Salesforce and Jira, including creation, assignment, tracking, and closure of user stories, tasks, and defects across sprint cycles.
- Facilitated Agile ceremonies such as sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives to ensure consistent delivery and team alignment.
- Coordinated production support activities including defect triage, prioritization, and resolution of critical issues impacting Salesforce applications for government users.
- Supported UAT, release planning, and stakeholder reporting, ensuring smooth deployments, timely delivery of enhancements, and visibility through dashboards and status updates.
Tech Lead
Accenture Federal Services
San Antonio
01.2019 - 01.2022
- Worked as Tech Lead in a government client project, managing requirements analysis, testing activities, and end-to-end UAT execution to ensure alignment with business and compliance standards in an Agile environment.
- Led User Acceptance Testing (UAT) efforts, owning 20–30% of overall testing scope and collaborating closely with stakeholders, QA teams, and business users to validate functionality and ensure quality deliverables.
- Created and maintained detailed test plans and test cases in Jira for each sprint, prioritizing requirements and coordinating QA efforts to meet delivery timelines and sprint commitments.
- Developed and tracked key test metrics including test coverage, execution progress, and defect trends to provide actionable insights and drive continuous quality improvement.
QA Lead
Citigroup
San Antonio
10.2017 - 01.2019
- Developed detailed test plans, test scenarios, and test cases based on BRD/FRD requirements, ensuring complete test coverage and requirement traceability.
- Performed end-to-end testing of retail banking applications across desktop, web, and mobile platforms, including OTP validation for fraud detection and customer authentication.
- Executed branch banking transaction testing in coordination with offshore teams, validating multiple customer account scenarios and system integrations.
- Led defect triage and resolution calls with onshore/offshore teams and supported ServiceNow incident tickets raised by business users to ensure timely issue resolution and system stability.
QA Analyst
UnitedHealth Group
San Antonio
02.2014 - 07.2017
- Developed test plans, test scenarios, and test cases based on requirement documents to ensure comprehensive test coverage for healthcare applications.
- Led end-to-end testing across multiple releases, including Smoke, SIT, Functional, Regression, and UAT testing for member enrollment and claims processing systems.
- Managed test execution, defect tracking, and reporting using JIRA and TFS to ensure transparency and timely resolution of issues.
- Coordinated with cross-functional teams to validate system functionality, ensure compliance, and support successful production releases.
QA Test Analyst
Modis
San Antonio
10.2013 - 01.2014
- Performed manual testing for mainframe loan applications, ensuring accuracy and reliability of system enhancements and modifications.
- Executed System Integration Testing (SIT), Functional, Regression, and UAT testing for each release cycle.
- Managed test cases and defects using QC/ALM and TFS, ensuring proper tracking and closure of issues.
- Led defect triage calls with development teams to analyze issues, prioritize fixes, and ensure timely resolution.
Education
Bachelor of Arts - Arts Education
Banasthali Vidyapith University
Vanasthali Rd, Rajasthan, India07-1989
Skills
Areas of Expertise
SAFe 5 POPM, Scrum Master, Business Analyst, Agile Practitioner Methodologies: Agile Scrum Kanban Waterfall UAT Coordination Hybrid JIRA/Confluence, SQL, Microsoft Cloud, Salesforce Cloud Engineering
Stakeholder Engagement & Cross-Functional Collaboration Change Management & Continuous Improvement
User Story Creation & Requirements Gathering Test Planning, UAT Coordination & QA Metrics Reporting
Team Coaching, Mentoring & Leadership Development Data-Driven Decision Making & Sprint Planning
Process Optimization & Roadblock Removal enhance operational efficiency and deliver impactful results
Certification
- Salesforce Certified AI Associate
- Salesforce Certified Administration
- SAFe 5 Product Owner Product Management
- Scrum Alliance - Certified Scrum Master
- IC Agile Agile Certified Coach (ACC) & Agile Team Facilitation (ATF)| Team
- Kanban Professional
- Diploma in Business Management and Computer Hardware
Timeline
Technical Delivery Lead
HCL Technologies
03.2025 - Current
Business Analyst
Accenture Federal Services
02.2023 - 02.2025
Agile Scrum Master
Accenture Federal Services
02.2022 - 01.2023
Tech Lead
Accenture Federal Services
01.2019 - 01.2022
QA Lead
Citigroup
10.2017 - 01.2019
QA Analyst
UnitedHealth Group
02.2014 - 07.2017
QA Test Analyst
Modis
10.2013 - 01.2014
Bachelor of Arts - Arts Education
Banasthali Vidyapith University