Madhurima Nandi

Job Responsibilities :

• Contacting insurance carriers to verify patient's insurance eligibility, benefits, plan requirements, etc
• Requesting prior-authorizations within the allotted time for services being performed
• Communicating with providers and clinical staff to insure required documentation is in patient charts
• Establishing a tracking system to follow up on pending authorizations and ensure their completion
• Communicating with patients the status of their authorizations in a pleasant and helpful manner
• Filing appeal on denied authorizations or claims
• Demonstrating a courteous, friendly and professional demeanor while greeting patients/visitors
• Answering incoming calls and respond appropriately to requests, directions and other inquires
• Checking & addressing mail/faxes on a daily basis
• Performing check-in/check-out duties including payments; ensuring correct patient information is in the EMR system
• Explaining regulatory financial requirements/responsibilities to patient or responsible party and collects/posts payments
• Collecting all applicable payments from patients at time of service
• Scheduling patient appointments appropriately
• Assisting co-workers in completion of duties when time allows; share information with co-workers.

• Helped create comprehensive program to meet student's needs
• Assisted with special events and programs
• Communicated with staff members to stay informed about volunteer opportunities
• Provided administrative support to departments leads to help organize events & fundraisers.