Marys Job
Kissimmee
Summary
Experienced Medical Receptionist and Certified Medical Coder with over 5 years of expertise in managing patient records, coordinating schedules, and ensuring compliance with HIPAA regulations. Skilled in administrative support, patient communication, and medical billing with a proven track record of improving operational efficiency. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. A responsible, punctual, and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Medical Receptionist/Patient Referral Coordinator
Advent Health
Celebration
08.2023 - Current
- Coordinated patient check-ins, scheduling, referrals, and billing support
- Demonstrated strong work ethic and resilience under high-stress conditions with limited support.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Correctly coded and billed medical claims for ENT office.
- Took ownership of responsibilities and consistently supported both patients and teammates.
- Advocated for fairness and transparency in the workplace.
- Committed to professional growth based on performance and contribution, not just tenure.
- Maintained note routing and bucket management with a maximum of five items at any time.
- Corrected referral and authorization errors proactively, ensuring accuracy and timely care.
- Reduced patient call volume by approximately 75% through efficient task handling.
- Responded to Customer care messages promptly, decreasing daily patient calls from 50 to 5–8.
- Assisted teammates during high workload or distractions, promoting a collaborative environment.
- Improved multitasking, problem-solving, and communication under pressure.
- Do not support partiality or favoritism; believe in recognition based on merit.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
FC Associate
Amazon
Kissimmee
01.2022 - 07.2023
- Served as Inbound Stow Expert
- Provided safety training
- Increased stow rate performance by 31%
- Led onboarding and cross-training sessions
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
- Conducted regular inventory audits to ensure accuracy and minimize discrepancies.
- Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
- Participated in continuous improvement projects aimed at optimizing warehouse processes for increased productivity.
Medical Coder
Episource LLC
01.2019 - 12.2021
- Applied ICD-10 CM and CPT codes
- Maintained accurate patient records
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
- Supported the implementation of electronic health record systems, simplifying the coding process.
- Promoted teamwork within the department through effective communication and collaboration on complex cases.
- Conducted internal audits to identify areas for improvement in coding accuracy and compliance.
Audit Assistant
Zachariah and Zachariah
07.2017 - 01.2018
- Reviewed ledger transactions
- Completed audits
- Provided risk assessments
Budget Accountant
Maji Holidays
04.2016 - 06.2017
- Managed daily accounting processes
- Maintained financial accuracy
- Handled budgeting and expense management
Education
Medical Coding Certification -
American Academy of Professional Coders
11.2019
Bachelor of Commerce (B.Com) - Computer Application
Mahatma Gandhi University
03.2015
High School Diploma -
St. Anne's Higher Secondary
03.2012
GED -
DE PAUL
03.2010
Skills
- EPIC
- Microsoft Office
- SAP Software
- Tally
- Electronic Medical Records
- CPT Coding
- ICD-10 CM Coding
- Medical Billing
- Patient Data Processing
- Scheduling
- Calendar Management
- Multiline Phone System Management
- Insurance Verification
- Critical Thinking
- Effective Communication
- Team Collaboration
- Adherence to HIPAA Guidelines
- Medical office administration
- Billing support
- Outpatient care
Hobbies and Interests
Avid Reader
Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
Enjoying the art of baking and pastry-making, experimenting with recipes.
Food Photography, Growing herbs, vegetables, or fruits in home gardens.
Timeline
Medical Receptionist/Patient Referral Coordinator
Advent Health
08.2023 - Current
FC Associate
Amazon
01.2022 - 07.2023
Medical Coder
Episource LLC
01.2019 - 12.2021
Audit Assistant
Zachariah and Zachariah
07.2017 - 01.2018
Budget Accountant
Maji Holidays
04.2016 - 06.2017
Medical Coding Certification -
American Academy of Professional Coders
Bachelor of Commerce (B.Com) - Computer Application
Mahatma Gandhi University
High School Diploma -
St. Anne's Higher Secondary
GED -
DE PAUL
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