Summary
Overview
Work History
Education
Skills
Timeline
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Madhvi Ratti

CA

Summary

Detail-oriented, organized, and meticulous employee with a strong ability to work at a fast pace and meet tight deadlines. Enthusiastic team player ready to contribute to the success of the company. Expertise in leading cross-functional teams, delivering actionable insights, and driving business transformation through data. Proven track record of improving reporting processes, managing complex data projects, and fostering collaboration between IT and business units.

Overview

24
24
years of professional experience

Work History

Information Technology Specialist I

State Compensation Insurance Fund
07.2017 - Current
  • Lead the development and implementation of complex data reports and dossiers using MicroStrategy, supporting business intelligence across multiple units.
  • Serve as the primary liaison for business units, handling ad hoc reporting requests, data queries, and project support needs.
  • Spearhead key data management projects, collaborating with cross-functional teams to ensure seamless production releases.
  • Manage the ESP queue, resolving tickets efficiently and providing regular status updates to management.
  • Produce and maintain executive-level reports on dividends, broker incentives, and premium submissions, delivering actionable insights to support business decisions.

Staff Information Systems Analyst

11.2014 - 07.2017
  • Served as a lead for Business Objects to MicroStrategy conversion and roll out
  • Be the primary contact for business users in Underwriting, Marketing, Billing and Collections for their adhoc reporting needs
  • Train and support business teams on MicroStrategy application
  • Support business executives by creating and providing reports for BRM presentations, dashboards, Broker incentive reports, EAP reports, and Submissions and Quote status reports
  • Represent Business Intelligence Unit on several projects and Committees

Research Analyst II/Associate Information Systems Analyst

10.2011 - 11.2014
  • Extract data and provide reports using Business objects and SQL queries
  • Manage and update monthly scorecard
  • Work with ETL team to update and modify existing tables and columns as needed
  • Manage and administer Business Intelligence Unit SharePoint site
  • Serve as a lead on several cross-functional projects like Dividend Reporting, Business Review Meetings

Senior Worker’s Compensation Claims Adjuster

06.2007 - 10.2011
  • Coordinate, lead, facilitate, and mediate resolutions on high profile corporate global lien settlement projects by conducting thorough research and analysis on various medical provider accounts
  • Draft and coordinate Executive Office Approval memos for the global settlement projects
  • Review, interpret and communicate medical reimbursement guidelines to the district offices and the Bill Reviewers
  • Served as a medical reimbursement Subject Matter Expert on various committees and task force

Worker’s Compensation Claims Adjuster

05.2004 - 06.2007
  • Managing a case load of 150-170 disability claims
  • Making liability decisions, benefit payments per labor code, authorizing medical bill payments, and finalizing and closing claims
  • Maintaining contact with employers, injured workers, attorneys and doctors to obtain relevant information to manage and settle cases

Worker’s Compensation Payroll Auditor

05.2002 - 05.2004
  • Review and final bill the audited policies to make sure that policy holders are charged accurate premium
  • To verify the assignment of payroll to various class codes, verify all the policy discounts, endorsements, experience modification on all the policy audits for final billing

Worker’s Compensation Insurance Technician

01.2002 - 06.2002
  • Contacting employers, injured workers, doctors to obtain relevant information to set up a new claim file
  • Verify policy coverage and special endorsements and notes before accepting claims
  • Making the benefit payments in a timely manner

Worker’s Compensation Insurance Technician

Policy Services
05.2001 - 10.2001
  • Company Overview: Oakland
  • Responsible for handling customer service issues for assigned broker accounts
  • Serving the broker community with new business quotes, monthly renewals and updated policy information with changes
  • Oakland

Program Technician

01.2001 - 04.2001
  • Working in the initial pay unit in claims department
  • Handling first aid only claims
  • Setting up the new claim files

Education

Masters of Arts - Economics

Diploma in Computer Applications -

Skills

    Business Intelligence

    Data Analytics

    Problem-solving skills

    End-user support

    Project Management

Timeline

Information Technology Specialist I

State Compensation Insurance Fund
07.2017 - Current

Staff Information Systems Analyst

11.2014 - 07.2017

Research Analyst II/Associate Information Systems Analyst

10.2011 - 11.2014

Senior Worker’s Compensation Claims Adjuster

06.2007 - 10.2011

Worker’s Compensation Claims Adjuster

05.2004 - 06.2007

Worker’s Compensation Payroll Auditor

05.2002 - 05.2004

Worker’s Compensation Insurance Technician

01.2002 - 06.2002

Worker’s Compensation Insurance Technician

Policy Services
05.2001 - 10.2001

Program Technician

01.2001 - 04.2001

Masters of Arts - Economics

Diploma in Computer Applications -

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Madhvi Ratti