Madison Mitchell
Lincoln,NE
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated professional with abilities and knowledge in preventing critical incidents. Trained in basic and advanced safety and emergency response techniques.
Overview
7
7
years of professional experience
Work History
Practice Ambassador
Nebraska Oral and Facial Surgery
Lincoln , NE
12.2023 - 08.2024
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Sales Associate
European Wax Center
Lincoln , NE
11.2022 - 04.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
Lifeguard
Steinhart Aquatic Center
Nebraska City , NE
05.2017 - 08.2021
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Provided assistance to swimmers of varying skill levels.
- Assisted with swim lessons for guests and members of the facility.
Education
High School Diploma -
Nebraska City High School
Nebraska City, NE05-2021
Skills
- Customer Engagement
- Safety oversight
- Customer Relationship Management
- Information Security
- De-Escalation Techniques
- Customer Service
NASM Personal Trainer Certification - In progress
*National Academy of Sports Medicine (NASM)*
Expected Completion: December 2024
Timeline
Practice Ambassador
Nebraska Oral and Facial Surgery
12.2023 - 08.2024
Sales Associate
European Wax Center
11.2022 - 04.2023
Lifeguard
Steinhart Aquatic Center
05.2017 - 08.2021
High School Diploma -
Nebraska City High School
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