Veronica Rodriguez
Addison,IL
Summary
Experienced and hardworking Practice Ambassador, with multitasking and time management abilities. Skilled in managing high call volumes with professionalism and empathy, assisting patients with appointment scheduling, insurance inquiries, and billing issues. Proficient in using multi-line phone systems and electronic health records while ensuring HIPAA compliance at all times.
Overview
10
10
years of professional experience
Work History
Practice Ambassador
Paradigm Oral Health
Lincoln, NE
02.2025 - Current
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Updated and maintained databases with current information.
- Adhered strictly to established guidelines when making decisions about scheduling priorities.
- Resolved customer complaints or answered customers' questions.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Maintained strict confidentiality when dealing with sensitive information.
- Processed payments from patients, including credit card transactions.
- Verified demographics and insurance information to register patients in computer system.
Patient Services Representative
United Dental Partners
Jefferson Park, IL
03.2020 - 01.2025
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Guided patients through the completion of consent and other required medical forms.
- Verified demographics and insurance information to register patients in computer system.
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Resolved customer complaints in a courteous manner while adhering to company policies.
- Scheduled and confirmed patient appointments and consultations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Shift Lead
Sbarro Pizza
Norridge, IL
03.2015 - 02.2020
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Trained new employees on company policies, procedures, and job duties.
- Identified needs of customers promptly and efficiently.
- Handled cash register transactions accurately while providing excellent customer service.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Maintained positive working relationship with fellow staff and management.
- Assessed reports and adjusted workflows to realign with targets.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Completed opening and closing duties to facilitate business operations.
- Taught staff upselling techniques to meet revenue targets.
- Assisted in the training of new employees.
Daycare Assistant
Nina's Home Daycare
Chicago, IL
11.2016 - 02.2017
- Assisted in leading and organizing activities for children, such as arts, crafts, games, and reading stories.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Dressed children and changed diapers.
- Observed and monitored children's play activities.
- Assisted children with hygiene tasks, including hand washing, and bathroom breaks.
- Secured indoor and outdoor premises to protect children.
- Instructed children in eating, resting and restroom habits.
Education
High School Diploma -
Carl Schurz Highschool
Chicago, IL06-2010
Some College (No Degree) - Cosmetology
Cannella Hair Design
Chicago, ILSkills
- Multitasking capacity
- Problem-solving abilities
- Customer service
- Attention to detail
- Flexibility
- Active listening
- Lifelong learning
- Empathy
- Interpersonal
Timeline
Practice Ambassador
Paradigm Oral Health
02.2025 - Current
Patient Services Representative
United Dental Partners
03.2020 - 01.2025
Daycare Assistant
Nina's Home Daycare
11.2016 - 02.2017
Shift Lead
Sbarro Pizza
03.2015 - 02.2020
High School Diploma -
Carl Schurz Highschool
Some College (No Degree) - Cosmetology
Cannella Hair Design
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