Joni Spencer

• Supervise up to 150 clinical staff remotely throughout various states.
• Conduct interviews and assess candidates for cultural fit, and skill alignment, in partnership with Talent Acquisition.
• Elevate engagement and retention rates for the nursing team.
• Manage scheduling and resource allocation to optimize workflow efficiency.
• Develop and track employee performance metrics and KPIs.
• Synchronize labor costs and departmental expenditures with budget constraints.
• Collaborate closely with stakeholders and senior leadership, as needed, for projects.
• Orchestrate and manage the development of new business initiatives.
• Managed multiple projects with competing deadlines simultaneously.
• Ad hoc project management to optimize operational efficiency.

• Educated patients on health management, preventive care, and treatment options.
• Completed day-to-day duties accurately and efficiently to maintain required clinical practice accreditations and certifications.
• Managed operations at COVID-19 testing sites and acted as Lead Preceptor.
• Facilitate patient registration and intake, oversee wait-room activities and additional tasks to elevate patient experience.
• Clinical responsibilities included:

Phlebotomy and specimen collection services to improve testing efficiency. Administered vaccines and medications via injections as part of patient management.
Measured vital signs during patient intake assessments to identify health concerns.
Carried out diagnostic tests, including point-of-care testing, for immediate analysis.

• Educated patients on health management, preventive care, and treatment options.
• Completed day-to-day duties accurately and efficiently to maintain required clinical practice accreditations and certifications.
• Assisted with wound care, including staple and suture removal.
• Started and maintained IV administration for patient hydration.
• Performed COVID testing and monitored vital signs.
• Updated and maintained patient EPIC electronic medical records accurately.
• Administered immunizations and IM/PO medications as prescribed.
• Provided discharge summaries and patient education on post-care instructions.
• Collected and processed point-of-care tests and venous blood draws efficiently.
• Placed splints and provided orthopedic care during patient assessments.