RHOD MARCELUS
Fort Myers
Summary
Strategic healthcare leader with expertise in managing administrative and operational functions within pediatric specialty services. Built strong relationships with providers and staff, coordinated complex processes, and spearheaded workforce development. Experienced in compliance management, payroll administration, provider education, and cross-functional collaboration, driving operational performance and enhancing patient and family experiences.
Overview
4
4
years of professional experience
Work History
Practice Supervisor
Lee Health
Fort Myers
11.2024 - Current
- Provide operational and administrative support for 67 physicians and advanced practice providers across Pediatric Hospital Medicine, Pediatric Intensive Care, Pediatric Hematology-Oncology, and Pediatric Emergency Medicine service lines
- Partner with physicians and advanced practice providers to optimize clinic workflows, improve scheduling efficiency, and address operational challenges.
- Facilitate coding education and operational training sessions for physicians and advanced practice providers to improve compliance, documentation quality, and practice performance
- Led performance improvement initiatives that resulted in measurable gains in patient access, efficiency, or employee engagement.
- Reduced scheduling delays and improved provider template utilization through schedule optimization strategies.
- Assist with workforce planning, staff engagement initiatives, and performance improvement efforts to enhance team effectiveness and patient experience
- Supported recruitment, onboarding, training, and retention efforts to enhance workplace culture and team cohesion.
- Maintain oversight of provider licensure, certifications, and renewal requirements, ensuring ongoing compliance with organizational and regulatory standards.
- Collaborated with physicians, advanced practice providers, nursing leadership, and administrative teams to identify operational challenges and implement effective workflow improvements.
Patient Care Liaison
Lee Health
Fort Myers
10.2022 - Current
- Increase patient satisfaction scores by 15% through proactive communication and support initiatives, resulting in improved overall patient experience and retention rates.
- Acted as a liaison among patients, families, and healthcare providers, proficiently addressing patient concerns and ensuring their needs were met promptly.
- Leveraged strong communication skills to resolve simple and complex situations, fostering a positive practice culture.
- Contributed to quality improvement initiatives, aiding development of best practices and standards in patient care.
- Delivered comprehensive clerical support by handling calls, coordinating consultations, managing correspondence, and maintaining accurate records of patient admissions and discharges.
Planning and Performance Management
Department of Health
Fort Myers
08.2023 - 12.2023
- Led a cross-functional team of 12 in the Department of Health to develop and execute strategic health programs, resulting in a 25% increase in community engagement.
- Implemented a comprehensive analysis of the department for staff members, resulting in a 25% decrease in employee turnover rates and a 20% increase in overall staff satisfaction, contributing to a more stable and engaged workforce.
- Streamlined communication channels and implemented planning strategies, enhancing project efficiency.
- Defined project scope, objectives, and deliverables with stakeholders, ensuring alignment with strategic goals.
- Facilitated regular meetings and status updates, fostering open communication and collaboration among team members.
Education
Healthcare Administration -
Florida Gulf Coast University
Fort Myers, FL12-2023
General Studies -
Florida Southwestern State College
Fort Myers, FL12-2021
Skills
- Project Management
- Data analysis
- Team management
- Schedule optimization
- Microsoft Office
- Leadership
- Problem Solver
- Detail-Oriented
- Verbal communication
- Relationship-building
Accomplishments
- Supported the launch and integration of a new dental residency program through schedule development, onboarding support, hospital tours, and workflow education.
- Coordinate and facilitate hospital and department tours for physician candidates, medical students, residents, and external stakeholders, supporting recruitment, onboarding, and community engagement initiatives
Timeline
Practice Supervisor
Lee Health
11.2024 - Current
Planning and Performance Management
Department of Health
08.2023 - 12.2023
Patient Care Liaison
Lee Health
10.2022 - Current
Healthcare Administration -
Florida Gulf Coast University
General Studies -
Florida Southwestern State College