Mhay Hernandez
Valrico,FL
Summary
Dynamic Practice Supervisor at Tampa General Medical Group with a proven track record in enhancing patient care and operational efficiency. Skilled in staff development and workflow management, I successfully implemented process improvements that boosted patient satisfaction and streamlined clinical operations. Maintaining an overall score of 97% Press Ganey TGMG Front Desk and overall score of 90% Press Ganey TGMG Nurse / Medical Assistant. Committed to fostering teamwork and continuous improvement in healthcare settings.
Knowledgeable and good understanding of Assistant Director responsibilities with solid background in managing practice operations and leading teams. Successfully streamlined processes and enhanced patient care through effective coordination and resource management. Demonstrated proficiency in team leadership and operational efficiency. Healthcare professional with robust background in managing healthcare practices, ensuring seamless operations and high-quality patient care. Proven track record in process improvement and team leadership, driving efficiency and patient satisfaction. Focused on collaborative teamwork and adapting to dynamic healthcare needs, with strengths in problem-solving and communication. Offering more than 22 years of experience working in Healthcare for well-known organization.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Practice Supervisor
Tampa General Medical Group
Apollo Beach, FL
09.2022 - Current
- Supervised daily operations, ensuring adherence to protocols and quality standards.
- Managed staff schedules, optimizing workforce efficiency and coverage.
- Reinforce process improvements, enhancing service delivery and patient satisfaction.
- Monitored performance metrics, identifying areas for improvement and action plans.
- Resolved patient inquiries and complaints, maintaining positive relationships and trust.
- Optimized office space utilization by redesigning layout configurations, creating a more welcoming environment for patients and staff alike.
- Enhanced team collaboration by implementing effective communication strategies within the practice environment.
- Coordinated with insurance companies on billing issues, ensuring accurate claims processing for patients'' benefits coverage.
- Maintained regulatory compliance by implementing proper documentation procedures and adhering to industry guidelines.
- Managed daily operations for a busy medical practice, ensuring efficient workflow and timely care delivery.
- Improved operational efficiency through regular review of processes, identifying areas for improvement and implementing necessary changes.
- Enhanced patient experience by streamlining administrative processes and coordinating with medical staff.
- Conducted regular performance evaluations for staff members to provide constructive feedback and promote professional growth.
- Ordered all office supplies and kept check on inventory levels.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to team of support personnel.
- Supervised team of 14 office personnel.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Reinforce strategies to improve patient access, satisfaction and care quality.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Office Clinical Coordinator
AdventhHealth Medical Group
Tampa, FL
06.2016 - 09.2022
- Coordinated patient care activities to enhance workflow and optimize resource utilization.
- Implemented process improvements, reducing appointment scheduling errors by streamlining communication channels.
- Trained and mentored junior staff on best practices in clinical operations and patient management.
- Developed and maintained standard operating procedures to ensure compliance with regulatory standards.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Reinforce new policies and educated staff on changes.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Optimized resource allocation by regularly monitoring clinic operations and adjusting staffing levels as needed.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Mentored junior staff members, fostering a culture of professional growth and continuous improvement within the clinical team.
- Developed feedback system for patients and staff to voice concerns and suggestions, fostering culture of continuous improvement.
- Medical Assistant Duties
Education
Associate of Science - Medical Assistant/ Phlebotomy/N.A./ Pharmacy Tech.
Eastwick College Hackensack New Jersey
New JerseySkills
- Training and mentoring
- Patient care coordination
- Ethical practice
- Staff development
- Clinical supervision
- Employee performance
- Staff management
- Schedule management
- Workflow management
- Continuous improvement
- Policy implementation
- Practice management
- Workflow planning
- Performance metrics
- Supplies ordering
- Clinical improvement initiatives
- Workflow efficiency
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Patient and team member safety
- Patient advocacy
- Quality control
- Employee performance evaluations
- Multidisciplinary team collaboration
- Employee work scheduling
- Staff supervision
- Time management abilities
Timeline
Practice Supervisor
Tampa General Medical Group
09.2022 - Current
Office Clinical Coordinator
AdventhHealth Medical Group
06.2016 - 09.2022
Associate of Science - Medical Assistant/ Phlebotomy/N.A./ Pharmacy Tech.
Eastwick College Hackensack New Jersey