April Ogden
Bonaire,GA
Summary
Energetic Practice Supervisor dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in Microsoft Office. Strong understanding of problem-solving and adaptability to new challenges.
Overview
24
24
years of professional experience
Work History
Practice Supervisor
Atrium Health Navicent
Macon, GA, USA
11.2022 - Current
- Supervise and coordinate daily operations of a busy medical practice, including scheduling, patient flow long-range policies, procedures
- Lead a team of 9 administrative and clinical staff, providing training, performance evaluations, and professional development opportunities.
- Ensure compliance with healthcare regulations, including Health Insurance Portability and Accountability Act (HIPAA), Occupational Safety and Health Administration (OSHA), and insurance requirements.
- Manage practice budget, including expense tracking, resource allocation, and financial reporting.
- Resolve patient complaints and staff conflicts, maintaining a positive and productive work environment.
- Conducted staff training sessions on best practices and office procedures.
- Supported the implementation of new technologies and processes to improve operational efficiency.
- Handled weekly payroll tasks, from data entry to final approval, ensuring accuracy and adherence to payroll policies.
- Handles building maintenance issues by making timely and appropriate calls, oversees the building safety plan for emergencies including fires, power failures, and severe weather conditions, and keeps detailed records related to these activities.
- Performs other related duties incidental to the work described herein.
- Oversee inventory management and ordered supplies as needed, optimizing resource allocation and minimizing operational disruptions.
- Fills requisitions, work orders, and other requests for materials, tools, or other items.
Part-time Retail Sales Associate
TJMAXX
Warner Robins, GA, USA
11.2023 - 06.2024
- Assisting customers by answering questions such as item price or location, and handling bulky/heavy items.
- Operating an electronic checkout system to record unit price, total customer purchase, and make change.
- Performing a variety of duties in handling, preparing and maintaining stock levels of grocery and produce items.
- Reviewing stock levels and gathering inventory data in order to maintain the Computer Assisted Ordering (CAO) system.
- Preparing and maintaining a variety of documents to order commissary items, reconcile invoices and submit requisitions.
- Maintaining security, safety, and sanitation practices and procedures.
- Maintained store appearance by organizing merchandise, creating appealing displays, and ensuring cleanliness and order.
Department Secretary/Medical Assistant
Atrium Health Navicent
Macon, GA, USA
03.2021 - 11.2022
- Provided comprehensive administrative support to department heads and staff, including managing schedules, organizing meetings, and coordinating events.
- Handled incoming and outgoing correspondence, including emails, phone calls, and memos, ensuring timely and accurate communication.
- Maintained and update departmental records and files, including confidential documents, ensuring data accuracy and compliance with organizational policies.
- Coordinated with other departments and external organizations to facilitate smooth operations and address any issues promptly.
- Operated and performed routine maintenance on a variety of materials handling equipment.
- Conducted insurance verifications, manage billing processes, and perform coding for medical procedures.
- Oversaw the inventory and maintenance of clinical supplies, ensuring they are readily available for physicians and administrative needs.
- Helped plan and review project and study data, and generate reports on statistical results.
- Carried out clinical tasks such as measuring vital signs and preparing patients for examinations.
- Coordinated patient scheduling, including managing appointments and follow-up visits.
- Recognized for exceptional organizational skills and accuracy in record-keeping
Provider Enrollment Coordinator
Atrium Health Navicent
Macon, GA, USA
09.2018 - 03.2021
- Oversaw the provider enrollment process, including the preparation and submission of credentialing and re-credentialing applications to insurance companies and government programs.
- Validated data entry of medical providers’ financial information and their associated insurance companies into Soarian Financial software.
- Verified provider qualifications, including licensure, certifications, and to ensure compliance with state and federal regulations.
- Completed documentation requirements for enrollment of new providers in all major insurances including Medicare, Medicaid, Tricare, Central Georgia Health Network and various managed care insurance plans.
- Maintained and update provider information in the Credentialing Management System (CMS) and Electronic Health Record (EHR) systems.
- Coordinated with internal departments and external agencies to resolve any issues or discrepancies related to provider enrollment.
- Tracked and managed application statuses, ensuring timely follow-ups and renewals.
Practice Assistant
Atrium Health Navicent
Macon, GA, USA
02.2017 - 09.2018
- Performed common administrative duties to include schedules, appointments and maintains appointment calendars, greeting patients/visitors, answering and directing phone calls to the appropriate teammate.
- Updated and maintained existing patient records and prepares new patient charts following HIPPA guidelines to ensure protection of patient medical records and personal information.
- Transcribed medical orders and updates into the PowerChart system (hospital electronic health record).
- Responsible for managing correspondence, preparing reports and PowerPoint presentations, and updating various Excel spreadsheets.
- Ongoing training of new hires and cross-training existing medical staff across various offices in a range of tasks, including the computer financial system (Soarian) and other office procedures.
- Oversaw office filing systems to ensure compliance with regulatory guidelines.
- Handled patient co-pays and deductibles, entered daily medical charges into patient accounts, and reconciled the cash box at the end of each day.
- Conducted insurance verifications, manage billing processes, and perform coding for medical procedures.
- Processed requisitions for office supplies and equipment, prepared and managed inventory reports using Microsoft Office, and managed inventory levels.
Department Secretary
Atrium Health Navicent
Macon, GA, USA
10.2015 - 02.2017
- Facilitated approximately 250 patient referrals each month to various medical services, ensuring timely and accurate processing.
- Coordinated with clinical staff to manage and track referral status, follow-ups, and appointments.
- Handled telephone calls, emails, and other correspondence, ensuring prompt and professional responses.
- Organized and managed filing systems, ensuring easy retrieval of documents and adherence to regulatory guidelines.
- Maintained office inventory including constant replenishment and monitoring of supply usage.
Unit Secretary
Atrium Health Navicent
Macon, GA, USA
06.2012 - 10.2015
- Handled telephone calls, patient inquiries, and visitor interactions with professionalism and sensitivity.
- Acted as the central communication and reception point for the unit, promptly relaying patient and family requests and information.
- Provided administrative support to doctors, residents, nurses, and other team members.
- Regularly reviewed all charts and processed STAT orders with timely and accurate data entry.
- Executed tasks by verifying part numbers, stock numbers, identity, quantity, and condition of items against routing documents; correcting discrepancies such as incorrect materials, shortages, overages, and documentation errors; selecting materials from stock to fulfill requisitions; and utilizing automated material systems.
- Filled requisitions, work orders, and other requests for supplies, instruments or other items and ensures timely payment of invoices.
- Operated and performed routine maintenance on a variety of materials handling equipment.
- Physically unloads/moves supplies and materials to be verified and provide documents to those receiving the items.
- Received material, parts, components, and assemblies undergoing test, repair, rework, or manufacture in a maintenance production complex.
- Expedited the movement of critical parts and items which will have the greatest impact on productions.
- Maintained and troubleshooted all standard office and communication equipment, including fax machines, printers, scanners, and other devices.
- Managed patient intake, admissions, and discharge processes, ensuring accurate and up-to-date patient records and documentation; skilled in adhering to HIPAA standards.
- Coordinated communication between physicians, nurses, and patients, facilitating efficient patient care and addressing inquiries promptly.
- Trained new hires and cross-trained employees on the various office duties.
- Maintained and updated electronic health records (EHR) and medical charts, ensuring compliance with healthcare regulations and confidentiality standards.
- Created new patient charts and kept existing charts and records up-to-date.
Clinical Technician/Unit Secretary
Atrium Health Navicent
Macon, GA, USA
03.2002 - 06.2012
- Provided patient care for Activities of Daily Living (ADL), including assisting with bathing, meeting nutritional needs, and supporting dressing and grooming.
- Fills requisitions, work orders, and other requests for parts, instruments or other items and ensures timely payment of invoices.
- Operates and performs routine maintenance on a variety of materials handling equipment.
- Physically unloads/moves supplies and materials to be verified and provide documents to those receiving the items.
- Receives material, parts, components, and assemblies undergoing test, repair, rework, or manufacture in a maintenance production complex.
- Expedites the movement of critical parts and items which will have the greatest impact on productions.
- Performs tasks by verifying part number, stock number, identity, and quantity and condition of items with routing documents; correcting discrepancies such as wrong material, shortages, overages, and documentation errors; selecting material from stock to fill requisitions; and utilizing automated material systems.
- Managed a multi-line phone system, directing calls based on their nature. Delivered customer service to patients, visitors, family members, and team members.
- Provided coverage at reception desk on a scheduled basis.
- Carried out a range of ongoing inventory management tasks that require analytical, judgment, procedural, and technical skills.
Education
Associate of Science - Sociology
Georgia Military College
Warner Robins, GABachelor of Science - Health Services Administration
Middle Georgia State University
Macon, GAMBA - Business
Wesleyan College
Macon, GASkills
- Training and mentoring
- Patient care coordination
- Ethical practice
- Staff development
- Electronic health records
- New hire training
- Policy implementation
- Practice management
Timeline
Part-time Retail Sales Associate
TJMAXX
11.2023 - 06.2024
Practice Supervisor
Atrium Health Navicent
11.2022 - Current
Department Secretary/Medical Assistant
Atrium Health Navicent
03.2021 - 11.2022
Provider Enrollment Coordinator
Atrium Health Navicent
09.2018 - 03.2021
Practice Assistant
Atrium Health Navicent
02.2017 - 09.2018
Department Secretary
Atrium Health Navicent
10.2015 - 02.2017
Unit Secretary
Atrium Health Navicent
06.2012 - 10.2015
Clinical Technician/Unit Secretary
Atrium Health Navicent
03.2002 - 06.2012
Associate of Science - Sociology
Georgia Military College
Bachelor of Science - Health Services Administration
Middle Georgia State University
MBA - Business
Wesleyan College