SHEREAK JACKSON
Exton,PA
Summary
Admissions and patient access leader with experience guiding referrals, insurance coordination, front-office operations, and family communication across healthcare settings. Partners with clinical and billing teams to improve intake accuracy, streamline workflows, and support census growth through organized, service-focused admissions processes.
Overview
14
14
years of professional experience
Work History
Practice Supervisor
Cardiology Consultants of Philadelphia
Exton, PA
07.2025 - Current
- Supervise assigned employees through onboarding and training, performance evaluations, disciplinary actions, and reinforcement of company policies and procedures.
- Monitored staff adherence to office workflows, identifying and addressing operational issues to enhance service quality.
- Oversaw front-desk administrative operations, ensuring efficient patient scheduling, registration, billing, and daily workflow execution.
- Assist with entering and coding patient charges to support accurate billing and revenue-cycle processes.
- Review study instructions with patients and provide clear information to support understanding and appointment readiness.
- Collect patient copays and verify patient demographics to maintain accurate registration and financial records.
- Maintained a welcoming front-office environment by assisting patients and managing daily operations.
ADMISSIONS AND MARKETING DIRECTOR
Genesis Healthcare- The Belvedere Center
Chester, PA
05.2023 - 07.2025
- Led integrated sales, marketing, admissions, and referral efforts to grow census and meet revenue targets with measurable results.
- Managed external and internal referral pipelines with Clinical Admissions Directors, enhancing conversion rates and reducing time-to-admission.
- Negotiated partnership agreements with healthcare providers to expand referral sources, increasing reliable admissions pipeline and enhancing occupancy stability.
- Conducted continuous market analysis to identify growth opportunities and execute targeted community outreach campaigns.
- Oversaw territory management and compliance processes to improve operational efficiency and strengthen brand consistency.
- Analyzed referral and admission workflows to identify bottlenecks, implemented streamlined processes that produced measurable improvements in conversion speed and consistency.
- Partnered with Clinical Admissions Directors and care teams to synchronize admissions criteria and tours, improving family trust and shortening decision timelines.
- Maintained detailed reporting on inquiries, tour outcomes, and marketing ROI to inform resource allocation and enable data-driven decision-making.
- Trained staff on consultative tour techniques and objection handling, improving conversion conversations and fostering client-centered admissions guidance.
LEAD PATIENT SERVICE / PATIENT ACCESS REPRESENTATIVE
Jefferson Health-Einstein
East Norriton, PA
02.2019 - 05.2023
- Led coordination with insurance teams to clarify coverage exceptions, accelerating authorization processes and improving scheduling reliability for patients.
- Trained and coached new hires on patient access procedures, enhancing service quality and ensuring team consistency.
- Mentored frontline staff on complex case handling and customer-service techniques, boosting team confidence and sustaining consistent patient satisfaction.
- Implemented a triage checklist for incoming calls to prioritize urgent cases and streamline resource allocation, yielding noticeable gains in response consistency.
- Analyzed patient intake workflows to identify bottlenecks, redesigned registration steps, and improved throughput and wait times.
- Orchestrated cross-department huddles with clinical and billing staff to align priorities, resolving appointment conflicts and enhancing patient handoffs.
- Audited registration exceptions and redesigned verification checkpoints to improve data integrity, supporting cleaner billing records and compliance readiness.
- Answered high volume inbound calls while maintaining eligibility verification accuracy and meeting daily performance targets.
ADMISSIONS COORDINATOR
Marquis-West Chester Rehabilitation and Nursing Home
West Chester, PA
04.2016 - 02.2019
- Coordinated patient admissions and ensured accurate documentation processes.
- Consulted with medical staff to facilitate timely patient intake procedures.
- Managed communication between families and healthcare providers regarding admission details.
- Scheduled appointments and organized tours for prospective residents and families.
- Maintained electronic health records to ensure compliance with regulatory standards.
- Assisted in developing marketing materials to promote facility services and programs.
- Trained new staff in admission protocols and system navigation procedures.
- Monitored bed availability and coordinated transfers within the facility.
- Resolved any issues related to the admission process in a timely manner.
- Coordinated with the admission team to schedule admission and recruitment programs.
- Answered application and enrollment inquiries from the public via telephone or email.
- Handled insurance claims and denials to ensure timely processing.
PATIENT COORDINATOR/ASSISTANT OFFICE MANAGER
Brandywine Oral Surgery
Exton, PA
03.2013 - 04.2016
- Coordinated patient schedules and ensured prompt appointments.
- Managed patient records using electronic health record systems for accuracy and compliance.
- Communicated with patients about treatment plans and financial options effectively.
- Aided surgical teams by preparing necessary documentation and materials for procedures.
- Addressed patient inquiries and resolved concerns to enhance overall experience.
- Collaborated with insurance providers to verify coverage and process claims efficiently.
- Processed insurance claims
- Trained new staff on office protocols and patient interaction best practices regularly.
- Maintained a clean and organized reception area to promote a welcoming environment.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Ensured all paperwork related to patient care was completed accurately and promptly.
- Coordinated patient appointments and maintained appointment schedule.
- Pulled patient files and verified insurance before patient's appointment.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Processed referrals from primary care providers for specialist consultations or treatments.
- Created monthly reports detailing productivity levels of providers within the practice setting.
- Maintained inventory of medical supplies and equipment used in providing patient care.
- Prepared patient charts prior to visits as well as updated records after each visit.
- Resolved issues arising from incorrect coding or denied claims due to lack of pre-authorization
Education
APPLIED ASSOCIATES - BUSINESS ADMINISTRATION AND MANAGEMENT
Delaware County Community College
Media, PA05-2020
Skills
- Electronic health records, Project Management, CRM Software, Social Media Strategy, Event Planning, Patient intake procedures, Benefits & Authorization Support, Empathy, Adaptability, Critical Thinking, Decision Making, Time Management, Interpersonal Skills
- Patient access management
- Front desk operations
- Medical billing
- Staff supervision
- EHR documentation
- Admissions coordination
- Insurance verification
- Referral management
- Patient scheduling
- Revenue cycle
Timeline
Practice Supervisor
Cardiology Consultants of Philadelphia
07.2025 - Current
ADMISSIONS AND MARKETING DIRECTOR
Genesis Healthcare- The Belvedere Center
05.2023 - 07.2025
LEAD PATIENT SERVICE / PATIENT ACCESS REPRESENTATIVE
Jefferson Health-Einstein
02.2019 - 05.2023
ADMISSIONS COORDINATOR
Marquis-West Chester Rehabilitation and Nursing Home
04.2016 - 02.2019
PATIENT COORDINATOR/ASSISTANT OFFICE MANAGER
Brandywine Oral Surgery
03.2013 - 04.2016
APPLIED ASSOCIATES - BUSINESS ADMINISTRATION AND MANAGEMENT
Delaware County Community College