Madi Rodriguez
Cleveland,OH
Summary
Compassionate Patient Experience Coordinator known for high productivity and efficient task completion. Possess specialized skills in patient advocacy, communication strategies, and process improvement. Excel in empathy, active listening, and problem-solving to enhance patient satisfaction and care quality. Ready to leverage these abilities to significantly contribute to healthcare team success.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Patient Experience Coordinator & Admin. Asst.
Hillcrest Hospital Claremore
Claremore, Oklahoma
05.2015 - 10.2025
- Served as dedicated patient advocate, conducting daily in OB, ICU, and Medical-Surgical units to listen empathetically, resolve concerns, and advocate for patient needs — resulting in improved satisfaction scores and multiple OSCAR Awards.
- Conducted high-volume post-discharge phone follow-ups, gathered feedback, educated patients on care continuity, and escalated issues to leadership for timely resolution.
- Acted as key liaison between patients/families, physicians, managers, and CNO/COO; prepared and delivered daily digital patient experience reports.
- Coordinated monthly Clinical Leadership meetings and supported special projects for executive leadership.
- Managed executive calendars, expense reports, and confidential documentation with HIPAA compliance.
Executive Assistant to CEO
Hillcrest Hospital Claremore
Claremore, OK
01.2015 - 05.2015
- Coordinated executive schedules and managed appointments for hospital leadership.
- Organized meetings and prepared agendas for departmental discussions and decision-making.
- Maintained confidential records and ensured compliance with hospital policies.
Program Governance Specialist
Jersey City Child Development Centers, Inc.
Jersey City, NJ
09.2007 - 06.2014
- Managed governance records, prepared reports and newsletters, and supported family/community advocacy initiatives.
- Coordinated meetings and was liaison between Board of Directors and Policy Council.
Education
Associate of Applied Science - Psychology
Ashworth College
Norcross, GA 02.2007 - 02.2009
Skills
- Patient advocacy
- Patient feedback analysis
- Conflict resolution
- HIPAA compliance
Accomplishments
- OSCAR Awards for Outstanding Advocacy and Service, Hillcrest Hospital Claremore (2016, 2021)
- Oklahoma Hospital Association (OHA) Spirit Award (2017)
Timeline
Patient Experience Coordinator & Admin. Asst.
Hillcrest Hospital Claremore
05.2015 - 10.2025
Executive Assistant to CEO
Hillcrest Hospital Claremore
01.2015 - 05.2015
Program Governance Specialist
Jersey City Child Development Centers, Inc.
09.2007 - 06.2014
Associate of Applied Science - Psychology
Ashworth College
02.2007 - 02.2009