MADIELYNNE LOPEZ
Valrico
Summary
Self-motivated individual ready to employ my knowledge and experience with the intention of securing a professional career with opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Rent-A-Wheel
Tampa, FL
02.2023 - Current
- Assist Store Manager with daily operations and maintaining store profitability.
- Sell and market the company’s products and services to current and prospective customers.
- Manage the sales team to achieve or exceed store sales and other established goals.
- Maintain the highest level of compliance with all company policies, procedures, and applicable laws.
- Maintain proper record keeping as required.
- Ensure integrity of computer data and maintenance.
- Assist in dealing with difficult customers and resolving customer service issues.
Account Representative
Rent-A-Wheel
Tampa, FL
06.2022 - 02.2023
- Follow all State and Federal collection laws.
- Honestly and properly make a minimum number of calls to specified customers on a daily basis.
- Perform rental order verifications as requested by management.
- Properly receive payments and post amount paid to customer’s account.
- Visit past due customers in-home as necessary to collect payment or recover merchandise.
- Establish and maintain relationships with area lienholders and law enforcement agencies.
- Perform skip traces as required. Must be performed properly and per process.
Compliance Officer
Senior Devoted Insurance
Tampa, FL
10.2019 - 06.2022
- Listen to set intake of calls.
- Verify agents uphold Medicare guidelines and procedures.
- Enforce HIPAA.
- Provide coaching as necessary.
- Ensure carrier specific guidelines are being followed.
Customer Service
Humana
Tampa, FL
06.2017 - 10.2019
- Handle intake of 80+ inbound calls daily.
- Assist with claim disputes.
- Aid members by providing plan benefits, copays, and prescription coverage.
- Educate members on referrals and authorizations for medical procedures and/or prescriptions.
- Assist members with communication between doctors and/or pharmacies.
Education
Associates of Arts - undefined
Hillsborough Community College
High School - undefined
Durant High School
01.2014
Skills
- Exceptional knowledge of customer service
- Enthusiastic and experienced communicator
- Exemplified work ethic and leadership abilities
- Skilled at learning new concepts quickly, working well under pressure, and communicating ideas quickly and effectively
- Proficient in Microsoft Office
- Team motivation
Timeline
Assistant Manager
Rent-A-Wheel
02.2023 - Current
Account Representative
Rent-A-Wheel
06.2022 - 02.2023
Compliance Officer
Senior Devoted Insurance
10.2019 - 06.2022
Customer Service
Humana
06.2017 - 10.2019
Associates of Arts - undefined
Hillsborough Community College
High School - undefined
Durant High School