Summary
Work History
Education
Skills
Timeline
Generic
Madiha Khan
Open To Work

Madiha Khan

Business Consultant
Des Plaines,IL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Work History

Senior Customer Relationship Manager

Cintas
02.2024 - 12.2025
  • Developed customer engagement strategies to enhance client satisfaction and retention.
  • Assisted in resolving customer inquiries using CRM software and support tools.
  • Collaborated with sales teams to streamline communication and improve service delivery.
  • Conducted research on customer preferences to inform product recommendations.
  • Managed a diverse portfolio of clients from various industries, adapting strategies to suit individual requirements.

Customer Relations Manager

Cintas
02.2022 - 02.2024
  • Managed customer inquiries and resolved issues to enhance satisfaction and loyalty.
  • Developed training materials for team members on customer service protocols and best practices.
  • Streamlined communication channels between departments to improve response times.
  • Analyzed customer feedback to identify trends and recommend service improvements.
  • Coordinated with marketing to align promotional initiatives with customer needs and expectations.

Performance Coach

Frontline Performance Group
11.2019 - 07.2020
  • Developed tailored performance strategies enhancing client satisfaction and retention.
  • Conducted in-depth assessments to identify individual strengths and improvement areas.
  • Facilitated workshops focused on goal-setting and personal accountability for diverse clients.
  • Mentored junior coaches, fostering skill development and enhancing team collaboration.
  • Analyzed performance data to track progress, ensuring alignment with client objectives.

Business Transformation Consultant

Freelance
06.2015 - 02.2022
  • Led cross-functional teams to identify and implement process improvements across multiple business units.
  • Developed strategic roadmaps to align operational objectives with organizational goals and enhance efficiency.
  • Facilitated workshops to gather stakeholder feedback, driving consensus on transformation initiatives.
  • Analyzed existing workflows, identifying opportunities for automation and increased productivity.
  • Managed change management efforts, ensuring smooth transitions during technology implementations and system upgrades.

Education

Bachelor of Science -

Westwood College
Chicago, IL
08.2007 - 06.2010

Associate of Arts -

Oakton Community College
Des Plaines, IL

Skills

  • Business Development
  • Relationship building and management
  • Sales and Marketing
  • Mentoring and Coaching
  • Process Improvement
  • Training and Development
  • Territory Management
  • Revenue Forecasting
  • Market Trend Analysis
  • Team management
  • Analytical

Timeline

Senior Customer Relationship Manager

Cintas
02.2024 - 12.2025

Customer Relations Manager

Cintas
02.2022 - 02.2024

Performance Coach

Frontline Performance Group
11.2019 - 07.2020

Business Transformation Consultant

Freelance
06.2015 - 02.2022

Bachelor of Science -

Westwood College
08.2007 - 06.2010

Associate of Arts -

Oakton Community College

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