MADIHA NEWAD
Kirkland,WA
Summary
Professional healthcare coordinator with strong focus on surgical planning and patient care. Well-versed in managing preoperative and postoperative processes, ensuring seamless communication among medical teams. Known for reliability and adaptability in fast-paced environments, always prioritizing team collaboration and efficiency. Skilled in patient scheduling, inventory management, and maintaining compliance with healthcare regulations.
Overview
9
9
years of professional experience
Work History
Surgery Coordinator
Evergeen Eye Center
Seattle, WA
06.2024 - Current
- Perform comprehensive preoperative assessments for approximately 7 patients per day; coordinate surgical scheduling, obtain biometry measurements, and complete required documentation for cataract, glaucoma, and oculoplastic surgeries
- Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
- Managed electronic medical records system for accurate patient data management and retrieval.
- Evaluated existing processes for improvement opportunities, enhancing overall patient satisfaction.
- Regularly reviewed surgical schedules to identify potential areas for improvement, making data-driven recommendations to optimize efficiency and patient experience.
Call Center Representative
Evergreen Eye Center
Seattle, WA
06.2023 - 10.2023
- Provided centralized call center support for 5 clinic sites, scheduling appointments for optometrists and ophthalmologists and ensuring efficient patient access to care.
- Documented patient interactions accurately in CRM systems, ensuring compliance with company policies and protocols.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring patient satisfaction at all times.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
Technology Analyst
Accenture
San Francisco, California
11.2019 - 11.2020
- Assisted in software monitoring and analytics for Angular and Java built business applications
- Responsibilities included: software monitoring and analytics, infrastructure and application performance monitoring, log management, transaction flow analysis, incident management, code review/analysis, application deployment, application validation, and database management
- Supported operations teams as program management resource
- Created and monitored templates, reports and presentations for internal and external teams
- Supported recruiting coordination team by accommodating candidates with new hire paperwork, scheduling, travel and room booking
- Managed hiring events with 200+ candidates and coordinated logistics while partnering with HR team to ensure quality experience in a timely manner for candidates for the internal team
Courier
GENEWIZ
San Francisco, California
01.2019 - 10.2019
- Loading and unloading vehicles as required and verify accuracy of deliveries and pickups
- Picking up items from designated facilities for immediate, same day delivery
- Making deliveries in an expedited manner to specific departments, offices or persons as assigned
- Maintain accurate daily records
- Maintain proper vehicle maintenance reporting and clean appearance on a daily basis
- Maintaining telephone or radio contact with dispatch and operations as required
- Obtain appropriate signature on receipts for pick up or delivery
- Interact with dispatch, operations and customer support on a daily basis regarding service orders, quality and issues of customer satisfaction
Seasonal Retail Associate
Sephora
Bellevue, Washington
10.2017 - 01.2018
- Complete transactions accurately and efficiently (including gift wrap)
- Handle returns/exchanges in a timely manner
- Perform other store-related duties as assigned
- Study and acquire knowledge on current trending products
- Personalize client experience through understanding client needs and preferences
Timeline
Surgery Coordinator
Evergeen Eye Center
06.2024 - Current
Call Center Representative
Evergreen Eye Center
06.2023 - 10.2023
Technology Analyst
Accenture
11.2019 - 11.2020
Courier
GENEWIZ
01.2019 - 10.2019
Seasonal Retail Associate
Sephora
10.2017 - 01.2018