MAVRA CHEREPANOV
Happy Valley,OR
Summary
Dynamic Surgery Coordinator at EyeHealth Northwest with expertise in optimizing clinic workflow and enhancing patient experiences. I excel in effective communication and patient readiness, achieving high satisfaction rates through streamlined processes and clear instructions. Committed to delivering exceptional care coordination and operational efficiency.
Overview
19
19
years of professional experience
Work History
Surgery Coordinator
EyeHealth Northwest
03.2018 - Current
- Coordinated scheduling for surgical procedures, optimizing clinic workflow and enhancing patient experience.
- Managed pre-operative assessments, ensuring compliance with protocols and improving patient readiness.
- Streamlined communication between surgeons, nursing staff, and patients to facilitate effective care coordination.
- Increased patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.
- Verified insurance coverage and obtained pre-authorizations.
Patient Care Coordinator
Portland Pain Care
03.2017 - 03.2018
- Answered incoming calls, scheduled appointments .
- Communicated effectively with patients to address inquiries and manage care expectations.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Check patients in and out.
- Scheduled diagnostic imaging.
Receptionist
Pacific Surgical
12.2014 - 03.2017
- Managed front desk operations
- Trained new employees.
- Obtained retro request on insurance claim denials.
- Scheduled all diagnostic testing.
Receptionist/Medical Records Clerk
Northwest Cardiovascular Institue
10.2012 - 11.2014
- Responsible for contacting patients for out-of-date testing orders.
- Answered incoming calls, triaged patient medical questions.
- Processed medical records request.
- Scheduled all cardiac testing.
- Maintained incoming faxes.
- Collected copayments.
Receptionist
Brain Rehabilitation Medicine
10.2010 - 06.2011
- Answered and directed telephone calls, utilized a multi-line phone system.
- Scheduled appointments.
- In charge of office meeting agenda.
- Prepared and maintained medical records.
- Balanced cash and made bank deposits.
- Cleaned exam rooms.
- Called or faxed prescriptions to the pharmacy.
Patient Care Coordinator
Westside Cardiology/ OHSU Cardiology at Tuality
01.2007 - 09.2010
- Scanned medical records.
- Collect copays.
- Posted insurance payments, and prepare the bank deposit.
- Contact insurance companies and doctor offices for referrals.
- Obtained insurance authorizations for procedures and testing.
- Scheduled cardiac surgeries and testing.
- Performed general office duties.
Education
Associate of Science - Medical Office Adminstration
Heald College
OR07-2005
Skills
- Medical manager scheduling
- E-clinical
- Epic
Computer Skills/ Medical programs used
- Gemms
- Advanced MD
- Next Gen
Timeline
Surgery Coordinator
EyeHealth Northwest
03.2018 - Current
Patient Care Coordinator
Portland Pain Care
03.2017 - 03.2018
Receptionist
Pacific Surgical
12.2014 - 03.2017
Receptionist/Medical Records Clerk
Northwest Cardiovascular Institue
10.2012 - 11.2014
Receptionist
Brain Rehabilitation Medicine
10.2010 - 06.2011
Patient Care Coordinator
Westside Cardiology/ OHSU Cardiology at Tuality
01.2007 - 09.2010
Associate of Science - Medical Office Adminstration
Heald College