Starlyn DeLucca

Surgery Coordinator

Dr Eric Waki

Fullerton , CA

02.1993 - Current

Verified insurance coverage and benefits and communicated directly with patient and facility for timely scheduling of clinic appointment and surgery procedure.
Communicated with patients on phone and in person to enter and update medical history in database.
Abided by state and federal healthcare guidelines and laws and reported non-compliance issues.
Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
Documented and collected patient data in EPIC to maintain accuracy and security.
Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
Fostered collaborative relationships among health care team by communicating, responding to requests and building rapport.
Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
Expertly managed planning, scheduling and coordination of outpatient procedures.
Verified insurance coverage and obtained pre-authorizations.
Educated patients about surgeries and provided treatment plan documentation.
Coordinated with facilities to set up surgeries for 4 ENT surgeons .
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Carried out front office duties utilizing data entry skills in framework of medical database.
Obtained payments from patients and scanned identification and insurance cards.
Answered phone calls and messages for 4 physician medical facility, scheduling appointments and handling patient inquiries.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Registered and verified patient records before triage with most up-to-date information.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Received and routed laboratory results to correct clinical staff members.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.

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