Madilyn Balmes
Bjs Restaurants Inc
Chandler,AZ
9
years of professional experience
I love golfing! Though golf may not be my strongest skill, I excel at being experienced with providing attentive and personalized service to guests in a fast-paced environment. Proven track record of building rapport with patrons, ensuring repeat visits, and contributing to positive team dynamic. Demonstrated ability to work effectively under pressure while maintaining positive and engaging attitude. Great at inventory management, cash handling, and maintaining cleanliness.
Work History
Cocktail Server
3 Years 1 Month- Developed and maintained warm relationships with repeat customers to ensure satisfaction and repeat business.
- Delivered exceptional customer service in extremely fast-paced dining environment.
- Managed order accuracy and timeliness, enhancing guest satisfaction.
- Managed resolution of customer complaints to foster customer satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Product Research and Procurement
1 Year 8 Months- Product research and sourcing in support of sales projects.
- Assisted with creation of email campaigns, social media posts, and content creation.
- Provided art assistance for design projects using Adobe software. and logo image mockups using Adobe Illustrator and Photoshop.
- Creation of targeted presentations for client acquisition.
- Client communication and customer service.
Server
1 Year- Cultivated warm relationships with regular customers.
- Utilized the POS system to efficiently process customer orders and payments. to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to ensure a pleasant experience for diners. to keep dining room and work areas clean.
- Recommended daily specials and discounts to successfully up-sell and enhance sale numbers.
- Successfully solved customer conflicts and problems.
Hostess
2 Years 7 Months- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Party/Event Planning for large groups.
Receptionist
3 Months- Database creation and management.
- Scheduling and calendar management.
- Answer and direct phone calls.
- Develop and maintain a filing system/ Microsoft Office.
- Supply and Inventory management.
- Greeting and Assisting visitors.
Education
Bachelor of Science - Interior Architecture
- 3.9 GPA
- Lumber Jack Honors Scholarship Recipient
- Dean's List [All 4 years]
Skills
Upselling techniques
High-volume service
Food Sales and Promotion
Menu Memorization
Payment processing
Guest Relations Management
Group management
Anticipating Guest Needs
Customer service
Alcohol awareness
Reliability and punctuality
Timeline
Cocktail Server
Bjs Restaurants Inc
07.2023 - CurrentRead More
Product Research and Procurement
Merch Market Media
09.2021 - 05.2023Read More
Server
U.S. Egg
08.2020 - 08.2021Read More
Receptionist
Evening Entertainment Group
05.2019 - 08.2019Read More
Hostess
Sandbar Mexican Grill
01.2018 - 08.2020Read More
Northern Arizona University
Bachelor of Science from Interior Architecture
Read More