Madilyn Leatham
Eagle Mountain,UT
Summary
Dynamic retail professional with extensive experience excelling in customer service and complaint resolution. Known for enhancing customer satisfaction through effective communication and problem-solving skills. Proven ability to manage inventory and maintain a safe environment, fostering strong relationships and teamwork to drive business success.
Overview
3
3
years of professional experience
Work History
Retail Worker
Pip Pop Post
American Fork, UT
08.2024 - Current
- Collect and gather all of the jewelry/items customers want
- Print out the labels and pick-lists
- Package customers order and make sure it it correct and neatly packaged
- If there are any problems with the product or customer we figure it out and depending on if it’s the jewelry we will send replacements or refunds
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Answered questions about store policies and addressed customer concerns.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Undercover Alcohol Buyer
West Valley City Police Department
West Valley City, UT
08.2023 - Current
- Collect and gather all of the jewelry/items customers want
- Print out the labels and pick-lists
- Package customers order and make sure it it correct and neatly packaged
- If there are any problems with the product or customer we figure it out and depending on if it’s the jewelry we will send replacements or refunds
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Answered questions about store policies and addressed customer concerns.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assistant Manager
Dairy Queen Grill & Chill
Eagle Mountain, UT
07.2022 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Education
Associates - Health Sciences
Utah Valley University
Orem, UT05.2025
High School Diploma -
Cedar Valley High School
Eagle Mountain, UT05.2023
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Relationship building
- Professional appearance
- Problem-solving
- Time management
- Workplace safety compliance
- Complaint handling
- Multitasking
- Effective communication
- Customer engagement
- Order fulfillment
- Hospitality and accommodation
- Friendly and helpful
- Reliable and responsible
- Attention to detail
- Adaptable and flexible
- Honest and dependable
Timeline
Retail Worker
Pip Pop Post
08.2024 - Current
Undercover Alcohol Buyer
West Valley City Police Department
08.2023 - Current
Assistant Manager
Dairy Queen Grill & Chill
07.2022 - 05.2024
Associates - Health Sciences
Utah Valley University
High School Diploma -
Cedar Valley High School