Madilyn McIntosh
Rochester Hills,MI
Summary
Proven ability to enhance camper experiences and resolve customer issues effectively, showcasing strong conflict resolution and customer service skills. At Rochester Avon Recreation Authority, I developed educational activities and maintained a welcoming front office, demonstrating environmental awareness and office organization. Achieved positive relationships with diverse groups, emphasizing achievements in activity planning and customer engagement.
Overview
3
3
years of professional experience
Work History
Summer Day Camp Counselor
Rochester Avon Recreation Authority
06.2023 - 08.2024
- Maintained a positive camp environment by developing strong relationships with campers, parents, and fellow staff members.
- Enhanced camper experience by developing and implementing fun, educational activities and games.
- Managed conflicts between campers effectively, promoting resolution through healthy communication strategies.
- Assisted in camper drop-off and pick-up procedures, ensuring a smooth transition between home life and camp each day.
Front Desk Receptionist
Rochester Avon Recreation Authority
08.2021 - 06.2024
- Greeted guests at front desk and engaged in conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed enrolling for classes and other activities.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
High School Diploma -
Rochester Highschool
Rochester, MI05.2022
Skills
Day Camp Counselor
- Child Supervision
- CPR Certified
- Activity Planning
- Environmental awareness
- Role Modeling
Front Desk Receptionist
- Customer Service
- Cash Handling
- Telephone Etiquette
- Listening Skills
- Office Organization
Timeline
Summer Day Camp Counselor
Rochester Avon Recreation Authority
06.2023 - 08.2024
Front Desk Receptionist
Rochester Avon Recreation Authority
08.2021 - 06.2024
High School Diploma -
Rochester Highschool
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