Madilyn Thompson
Saint Anthony's Health Care
Wood River,IL
7
years of professional experience
Dependable manager and dietary associate with experience leading teams, training staff, and maintaining sanitary, efficient service environments. Skilled in communication, conflict resolution, and inventory control. Consistently supports accurate meal service, safe practices, and positive guest experiences.
Work History
Dietary Associate
4 Years- Prepared therapeutic meals for Saint Anthony's Health Care patients following diet orders.
- Ensured meal accuracy by verifying special diets, allergies, and food preferences for each patient.
- Assembled and delivered dietary trays to patient rooms and care units.
- Monitored tray line workflow to support timely patient meal service.
- Communicated meal changes with nursing staff and dietary team members.
- Delivered excellent customer service by promptly addressing guest inquiries and resolving complaints.
- Maintained sanitation standards across food prep, service, and dishwashing areas.
- Oversaw inventory levels of ingredients, supplies, and equipment to support uninterrupted meal service.
Manager
1 Year 10 Months- Supervised Hardee's crew during shifts and resolved service issues.
- Scheduled team members and coordinated daily restaurant operations.
- Trained new staff on Hardee's standards, safety, and guest service.
- Monitored food quality, cleanliness, and sanitation procedures.
- Managed cash handling, drawer counts, and register procedures.
- Ordered inventory and tracked product levels for kitchen needs.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ensured compliance with all applicable laws, regulations, industry standards.
Crew Member
1 Year 1 Month- Took customer orders at the counter and drive-thru using register systems.
- Delivered exceptional customer service, fostering a welcoming atmosphere for guests.
- Processed cash and card payments, accurately handling order changes to enhance customer experience.
- Restocked kitchen, service, and dining area supplies to ensure smooth operations during shifts.
- Prepared McDonald’s menu items following kitchen standards and food safety procedures.
- Cleaned workstations, equipment, and dining spaces to support restaurant sanitation.
- Assisted team members during rush periods with food prep and order flow.
- Followed McDonald's safety, hygiene, and customer service guidelines throughout shifts.
Education
High School Diploma
Skills
Safety compliance
Customer service
Cash handling
Staff training
Team leadership
Conflict resolution
Conflict de-escalation
Detail-oriented
Situational awareness
Verbal and written communication skills
Integrity and Ethics
Fast learner
Dependable and responsible
Timeline
Dietary Associate
Saint Anthony's Health Care
10.2022 - CurrentRead More
Manager
Hardees
12.2020 - 10.2022Read More
Crew Member
Mcdonalds
10.2019 - 11.2020Read More
Alton High School
High School Diploma
Read More