Madilyne Borjon-Olivares
San Antonio,Texas
Summary
Personable and reliable Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Sales Consultant
AT&T
01.2020 - Current
- Developed key customer relationships to increase sales.
- Created successful strategies to develop and expand customer sales. Including events outside of store.
- Helped customers find specific products, answered questions and offered product advice.
- Work closely with management and filled as MOD when managers were not available.
- Completed RISE program for upcoming leaders in the business.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
Service Advisor
Vizza Wash
05.2018 - 01.2020
- Data evaluation, Immediately escalated incidents to remain compliant with company's standard procedures and processes
- Took full advantage of upsell opportunities with new and potential customers Contributed to business growth by confirming customer satisfaction with service and quality
- Welcomed incoming individuals and ascertained needs by asking open-ended questions
- Explained amount for expected services and provided detailed answers to customer questions
- Recommended additional, useful services to customers, which helped to increase overall sales
- Achieved high customer satisfaction scores by de-escalating complaints quickly
IT Support Specialist
Accenture Federal Services
06.2017 - 08.2017
- Observed system functioning and entered commands to test different areas of operations
- Documented repair processes and helped streamline procedures for future technical support actions
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Assisted in technical support process refinement to improve customer service and support
- Configured new employee work stations, including all hardware, software and peripheral devices
- Updated software versions with patches and new installations to close security loopholes and protect users.
Sales Associate
Vector Cutco
06.2016 - 08.2017
- Mentored team members in mastering sales techniques to consistently exceed objectives
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Negotiated and closed deals with minimal oversight
- Sold various products by explaining unique features and educating customers on proper application.
Education
Pursing business degree - Business Administration And Management
Texas A&M San Antonio
San Antonio12.2024
Associate of Arts - Business Administration And Management
San Antonio College
San Antonio, TX12.2022
Associate of Science - Nursing
San Antonio College
San Antonio, TXSkills
- High-energy attitude
- Direct sales
- Quality assurance controls
- Customer Relationship Management
- Retail Sales Customer Service
- Upselling Strategies
- Advising and Coaching
Timeline
Sales Consultant
AT&T
01.2020 - Current
Service Advisor
Vizza Wash
05.2018 - 01.2020
IT Support Specialist
Accenture Federal Services
06.2017 - 08.2017
Sales Associate
Vector Cutco
06.2016 - 08.2017
Pursing business degree - Business Administration And Management
Texas A&M San Antonio
Associate of Arts - Business Administration And Management
San Antonio College
Associate of Science - Nursing
San Antonio College