Promise Matarrese
Orlando,FL
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
3
3
years of professional experience
Work History
Sales Consultant Representative
AT&T
Winter Garden, FL
01.2024 - 09.2024
- Developed relationships with key stakeholders in order to build brand loyalty among customers.
- Prepared reports on sales performance metrics for management review.
- Collaborated with colleagues from other departments on projects related to sales initiatives.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Sales Associate
Walt Disney World Resort
Orlando, FL
01.2022 - 09.2024
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Attended weekly team meetings to review performance goals and objectives.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
Sales Consultant Representative
Wyndham Vacation Ownership
Orlando, FL
10.2023 - 08.2024
- Provided customer service and support to clients regarding their inquiries and complaints.
- Developed sales strategies to increase profit margins for the company.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Created detailed reports for management regarding customer service satisfaction ratings, sales trends, and other relevant data.
- Identified potential customers through cold calling and database research.
- Developed relationships with customers to increase sales opportunities.
Lead Teacher
Amazing Explorers
Orlando, FL
05.2021 - 12.2023
- Provided instructional guidance and mentorship to teachers in the development of lesson plans, instructional materials, and assessments.
- Developed and implemented strategies to improve student learning outcomes.
- Collaborated with other school staff to ensure that all students have access to a safe and supportive learning environment.
- Maintained an open line of communication with administrators regarding curriculum implementation and program initiatives.
- Engaged in collaborative planning sessions with colleagues in order to design effective curricula for various grade levels.
- Mentored other educators by delivering insight, positive feedback and constructive criticism.
- Coached new teachers on school guidelines to decrease training time and increase teacher success.
Education
Associate of Science - Dental Science/ Xray
Fortis College - Tampa
Tampa, FL06-2021
Skills
- Business Development
- Upselling and cross-selling
- Product Knowledge
- Account updating
- Sales expertise
- Schedule mastery
- Retail sales customer service
- Customer Relationship Management (CRM)
- Professional telephone demeanor
- Multi-Task Management
- Product Education
- Customer consulting
- Team Development
- High-energy attitude
- Store maintenance
- Conflict Resolution
Timeline
Sales Consultant Representative
AT&T
01.2024 - 09.2024
Sales Consultant Representative
Wyndham Vacation Ownership
10.2023 - 08.2024
Sales Associate
Walt Disney World Resort
01.2022 - 09.2024
Lead Teacher
Amazing Explorers
05.2021 - 12.2023
Associate of Science - Dental Science/ Xray
Fortis College - Tampa
Similar Profiles
Elda BenitezElda Benitez
Sales Manager Representative at AT&TSales Manager Representative at AT&T
MURICEO FELIXMURICEO FELIX
Premier Service Consultant at AT&TPremier Service Consultant at AT&T
Brandon GrissomBrandon Grissom
Wire Technician at AT&TWire Technician at AT&T
Kathy ValladaresKathy Valladares
Associate Director at AT&TAssociate Director at AT&T
Kenisha HusbandsKenisha Husbands
Greeter at Launch Entertainment ParkGreeter at Launch Entertainment Park