Madilynn Washburn
Brentwood,CA
Summary
Dynamic sales professional with extensive experience at Lowe's Home Improvement, excelling in customer relationship management and strategic sales development. Proven ability to enhance team performance through innovative thinking and effective communication, resulting in increased customer satisfaction and loyalty. Skilled in CRM software utilization and inventory management, driving successful outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Pro Sales Specialist
Lowes Home Improvment
Antioch, CA
05.2025 - Current
- Built strong relationships with key observations through regular CRM calls and face-to-face follow-ups.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Researched competitors, economics and other key facets to better understand current market trends.
- Recorded sales activity logs and account information in CRM system.
- Compiled key customer data to plan selling strategies and identify specific client needs.
- Researched different departments and gained a multitude of product knowledge.
Sales Floor Associate
Lowes Home Improvment
Antioch, CA
02.2025 - 05.2025
- Maintained neat and organized product arrangements.
- Collaborated with team members to restock shelves and manage inventory levels.
- Secured certification for operating forklifts.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- During my time as a sales floor associate, I was cross-trained in seasonal, plumbing, paint, electrical, IRPS, cycle counts, and bay audits.
Cashier
Lowes Home Improvment
Antioch, CA
08.2024 - 02.2025
- Processed customer transactions efficiently and accurately at the point of sale.
- Established approaches to improve team credit and expand sales.
- Developed expertise in fulfillment, customer service, and stocking.
- I effectively left the department after getting a total of 13 MLRCCs in my last week before moving to the garden center as a CSA.
Team Leader
PetSmart Charities
Antioch, CA
08.2023 - 07.2024
- I started my career as a Petcare Associate with PetSmart.
- Driven to learn and open to new possibilities, which led to being cross-trained in receiving, stocking, and cashiering.
- Advanced to team lead in December 2023, directed associates in fulfillment and meal time management.
- Developed task lists to organize daily activities and enhance productivity.
- Offered training and support to keep team members motivated and working toward objectives.
Social Media Marketing Manager
Local Barber Shop
Brentwood, CA
02.2022 - 05.2023
- Managed daily social media posts across multiple platforms for audience engagement.
- Trained junior team members on best practices for social media management.
- Created content for various social media platforms, including Facebook, Instagram, LinkedIn, and Nextdoor.
- Captured high-quality images using EOS camera for barbers' promotional content.
- Worked part-time as marketing manager while in high school as editor-in-chief for yearbook.
- Directed Photography Club operations alongside yearbook and social media marketing tasks.
Education
High School Diploma -
Heritage High School
Brentwood, CA06-2023
Skills
- Product knowledge
- Forklift Certification
- Customer relationship management
- CRM software utilization
- Team collaboration
- Effective communication
- Inventory management
- Innovative thinking
- Training and support
- Strategic prospecting
- Time management abilities
- Networking skills
- Client relationship management
- Stock replenishment
- Adobe and Microsoft utilization
Affiliations
- I enjoy Hiking, Fishing, and being engaged with the outdoors.
- Arts and crafts in my down time
- Baking and cooking in the comfort of my home.
- Film analysis and Photography.
Timeline
Pro Sales Specialist
Lowes Home Improvment
05.2025 - Current
Sales Floor Associate
Lowes Home Improvment
02.2025 - 05.2025
Cashier
Lowes Home Improvment
08.2024 - 02.2025
Team Leader
PetSmart Charities
08.2023 - 07.2024
Social Media Marketing Manager
Local Barber Shop
02.2022 - 05.2023
High School Diploma -
Heritage High School