Michael Menard
Jacksonville,FL
Summary
Dynamic outside sales representative with proven record of creating valuable, customized solutions. Highly talented and driven to exceed expectations and sales goals. Identifies leads, manages prospects and acquires new business while servicing existing clients. Ability to manage and maintain contacts with established customers and source new business through both consultative and relationship selling techniques. Developing key customer relationships to help facilitate growth in a new market or existing markets and build goodwill.
Overview
12
12
years of professional experience
Work History
Pro Sales Specialist
Lowe's
Jacksonville, FL
02.2022 - Current
- Consistently lead the team and store in MVP and PRO Credit Card sign ups, and creating meetings with potential managed larger PRO accounts.
• Responsible for contacting and adding notes into the CRM, closing VSP quotes and adding notes in Redvest, and closing unnecessary opened estimates and invoices in Genesis.
• Helping new and existing PRO/MVP clients with creating/building orders, ordering special orders, and up-keeping those special orders.
• Walking the floor and greeting/helping customers w and signing customers for leads who need it.
• Designed custom windows and doors for customers.
• Created relationship with vendors to create special orders to customers and made sure orders were done effectively to best of ability.
Assistant Store Manager
LA Fitness
Jacksonville, FL
02.2021 - Current
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Built rapport and relationships with existing and new customers inside and outside of the gym facility by texts, emails, and phone calls.
- Increased revenue by designing and enacting marketing strategies within budget parameters, as well as studying key consumer and market data.
- Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships.
- Worked with Regional and District Managers in order to structure marketing plans to capitalize on our target demographic.
- Partnered with local Small Business Development Centers to take advantage of the advisors that they have to better the local locations.
Life Insurance and Medicare Sales Specialist
Banker's Life and Colonial Penn
Jacksonville, FL
01.2018 - 11.2021
- Built relationships with clients through active listening and building rapport to provide excellent service. Actively listened to the needs of the customers to provide the best product.
- Making daily cold calls and emailing potential clients to sell company insurance products to them.
- Determining the need the prospect has and trying to explain what product we had that would be suitable for them.
- Scheduled consultations and appointments with clients to meet at their residence or at an agreed upon location to determine their financial needs and sell insurance services to them.
- Maintained high standards of customer service by building relationships with clients.
- Leveraged knowledge of company insurance products and service to advise customers on appropriate choices.
- Explained features, advantages, and disadvantages of various policies to promote insurance sales.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situation.
Marketing Manager
UNF Golfplex
Jacksonville, FL
01.2013 - 11.2016
- Created relationships and partnerships with local companies and held marketing events at their location to raise local and specific demographic awareness.
- Prepared and sent proposals to prospective companies to market with.
- Used Adobe Photoshop to create images and layouts for marketing and partnership graphics.
- Ran Facebook, Google, and NextDoor Ads to raise awareness to our local demographic by 135%.
- Worked hand in hand with the owner to develop social media strategies to engage customers.
- Worked with others to brainstorm new marketing possibilities in order to raise awareness and improve brand identity.
Assistant Store Manager
Finishline
Jacksonville, FL
10.2011 - 08.2014
- Looked for industry trends on social media and through online sources.
- Utilized Adobe Photoshop and Illustrator to create eye-catching and unique visual displays to pique customer interest and increase sales.
- Ran ad copy and management on Google and Facebook to promote to our local demographic to increase the awareness by 240%.
- Promoted seasonal products and trends to move stock based on what our demographic's interests were and prepare for incoming inventory.
- Made huge leaps to meet quarterly revenue targets in a vastly declining shopping center by developing and implementing marketing activities.
Education
Bachelor of Science - Sport Management
University of North Florida
Jacksonville, FL05.2012
Associate of Arts - Business Administration
University of North Florida
Jacksonville, FL05.2012
Skills
- Opportunity Identification
- Product Knowledge
- Relationship Establishment
- Effective Customer Upselling
- Product and Service Sales
- Sales Closing
- Competitor Research and Analysis
- Reports Generation
- Sales Growth
- Business to Business Relationship Building
- Customer experience
- Microsoft Office Suite
- Marketing Strategy Proficiency
- Social Media Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Pro Sales Specialist
Lowe's
02.2022 - Current
Assistant Store Manager
LA Fitness
02.2021 - Current
Life Insurance and Medicare Sales Specialist
Banker's Life and Colonial Penn
01.2018 - 11.2021
Marketing Manager
UNF Golfplex
01.2013 - 11.2016
Assistant Store Manager
Finishline
10.2011 - 08.2014
Bachelor of Science - Sport Management
University of North Florida
Associate of Arts - Business Administration
University of North Florida
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