Madison Roman
Reno
Summary
Dynamic and results-driven professional with extensive experience in handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering a productive and positive workplace.
Overview
5
5
years of professional experience
Work History
Opening Shift Manager
FAST FOODIES INC
12.2023 - 08.2024
- Performed quick, friendly, and efficient customer service with all orders made in the drive thru, in-shop, and over the phone.
- Efficiently worked as a team with fellow co-workers maintaining accurate and polite communication.
- Resolved customer conflict and complains in an efficient and timely manner.
- Demonstrated attention to detail while balancing drawers, depositing cash, recording allocated tips for the day and distributing them among co-workers.
- Followed protocol in opening and closing procedures.
- Trained new team members on various tasks around the store.
Closing Shift Manager
Lees Discount Liquor
02.2023 - 07.2023
- Responsible for closing cash deposits, drawer balancing, and financial documentation.
- Learned new computer systems in order to manage online orders, inventory management, and creating new tags for incoming inventory.
- Supervised incoming team members and trained them on required tasks.
- Performed kind and efficient customer service while operating the cash register as well as on the floor.
- Swiftly improved store sales by utilizing sales techniques and accurately communicating knowledge on various products throughout the store.
Vending Machine Technician
TROO Vending
08.2019 - 02.2023
- Operated lift gates and pallet jacks to maneuver vending machines throughout buildings during moves.
- Responded quickly to customer requests and concerns in a kind and respectful manner.
- Practiced frequent troubleshooting techniques with vending machines that were demonstrating complications.
- Supervised moving teams to ensure safety, clarity, and cooperation during vending machine moves.
- Maintained frequent and accurate communication with our vending machine technician to address more complex problems.
- Kept track of vending machine scheduling and routinely serviced vending machines on a route at various locations across Reno and Sparks.
Education
Bachelor of Arts - Psychology
University of Nevada, Reno
Reno, NV12-2023
Skills
- Customer service
- Task delegation
- Self motivated
- Works fast and efficiently
- Excellent communication
- Fast learner
- Multitasking abilities
- Problem-solving
- Teamwork and collaboration
- Attention to detail
Accomplishments
- Promoted to shift lead within two months both working at Fast Foodies Inc as well as Lees Discount Liquor.
- Graduated high school with an honors diploma
- Frequently complimented on my ability to work well with people and learn a wide range of tasks quickly.
Timeline
Opening Shift Manager
FAST FOODIES INC
12.2023 - 08.2024
Closing Shift Manager
Lees Discount Liquor
02.2023 - 07.2023
Vending Machine Technician
TROO Vending
08.2019 - 02.2023
Bachelor of Arts - Psychology
University of Nevada, Reno
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