Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Madisen Martin

Winter Garden,FL

Summary

Dedicated IT professional with 4+ years of experience in customer service and technical support. Skilled in analyzing and resolving technical issues, ensuring high customer satisfaction. Committed to leveraging technology to uplift individuals and communities through exceptional service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

E-Commerce Specialist

Ravella
Winter Garden, FL
06.2023 - Current
  • Led a project to integrate a shipping label application with Shopify, utilizing FedEx's special rates to streamline order fulfillment, and reduce shipping costs.
  • Provided technical support by setting up and troubleshooting computers in the office, ensuring all systems operated efficiently for daily operations.
  • Developed and maintained Excel-based databases to track customer measurements and preferences, enabling accurate data analysis for personalized service recommendations.
  • Engaged with customers through email and chat, utilizing problem-solving skills to address technical inquiries related to order processing and account management.
  • Managed order processing and inventory tracking using Shopify's e-commerce platform, ensuring efficient workflows and accuracy in system operations.

Technical Support Specialist

eBay
Remote
01.2020 - 06.2023
  • Delivered technical assistance to eBay users, troubleshooting account setup, security features, and password management across both Mac and Windows platforms.
  • Utilized advanced customer data management systems to log interactions, resolve technical issues, and maintain an organized record of user preferences, contributing to improved customer satisfaction.
  • Implemented solutions for conflict resolution in transactions, leveraging technical expertise to facilitate effective communication between buyers and sellers.
  • Analyzed recurring technical issues to identify trends and improve support documentation, enhancing the efficiency of the customer support team.

Education

Bachelor of Applied Science (B.A.S.) - Computing Technology and Software Development with a Concentration in Cloud Computing

Valencia College
Orlando, FL
08.2024

Skills

  • Strong customer service and communication skills
  • Technical proficiency in troubleshooting hardware/software issues
  • Data management and documentation expertise
  • Attention to detail and analytical thinking
  • Adaptability in fast-paced environments

Certification

Computer Information Data Specialist Certification, Valencia College, Orlando, FL, 08/01/23

Timeline

E-Commerce Specialist

Ravella
06.2023 - Current

Technical Support Specialist

eBay
01.2020 - 06.2023

Bachelor of Applied Science (B.A.S.) - Computing Technology and Software Development with a Concentration in Cloud Computing

Valencia College

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Madisen Martin