Madisen O'Connor
Eye Surgery Center At the Biltmore
Phoenix,AZ
1
Certification
4
years of professional experience
Compassionate Patient Care Technician skilled in vital signs monitoring and patient observation. Committed to enhancing patient satisfaction and maintaining high cleanliness standards.
Work History
Patient Care Technician
7 Months- Monitored vital signs and reported changes to nursing staff.
- Assisted patients with pre-operative and post-operative care tasks.
- Educated patients on post-surgery instructions and care procedures.
- Prepared examination rooms and ensured cleanliness for patient safety.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
Server/Bartender
1 Year 11 Months- Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction and repeat visits.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste through efficient ordering processes.
- Trained new staff on service protocols and menu specifics, improving team performance and consistency.
- Collaborated with kitchen staff to synchronize order timing, resulting in smoother service flow during peak hours.
- Resolved customer complaints swiftly, fostering positive relationships and maintaining high standards of service excellence.
- Maintained cleanliness and organization of bar area, adhering to health regulations and promoting a safe work environment.
- Upheld strict regulations for safe alcohol service and food safety.
Server
11 Months- Delivered exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new team members on menu knowledge and service standards.
- Upsold menu items effectively, contributing to overall restaurant revenue growth.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma
Skills
Vital signs monitoring
CPR certification
Patient observation
Basic life support
Professional bedside manner
Patient services
Performance improvement
Cleanliness standards
Hygiene standards
Safe food handling
High volume dining
Exceptional customer service
Strong work ethic
Certification
- CPCT/A - Patient Care Technician/Assistant
- CNA - Certified Nursing Assistant
Timeline
Patient Care Technician
Eye Surgery Center At the Biltmore
02.2026 - CurrentRead More
Server/Bartender
Breckenridge Ski Resort
06.2023 - 05.2025Read More
Server
Marriott
06.2022 - 05.2023Read More
SunnySlope High School
High School Diploma
Read More