Summary
Overview
Work History
Education
Skills
Accomplishments
Career Focus
Timeline
Generic
Madisen Parker

Madisen Parker

Columbus

Summary

Dedicated customer service representative and escrow processor committed to upholding customer satisfaction and playing a vital role in the company's achievements. Consistently delivering exceptional service, exceeding expectations, and building strong client relationships. Possessing a keen eye for detail and excellent problem-solving skills, efficiently handling complex transactions with a high level of accuracy. Eager to leverage expertise in customer service and escrow processing to contribute to the continued success of the company.

Overview

11
11
years of professional experience

Work History

Senior Escrow Officer

First Integrity Title
08.2024 - 01.2025
  • Maintained strict adherence to regulatory requirements and industry best practices when handling sensitive client information and funds during the escrow process.
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
  • Communicated requirements and title exception information to clients.
  • Examined purchase and sale agreement for potential items of concern and addressed immediately.
  • Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
  • Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
  • Prepared and delivered projected HUD-1 settlement statements to lender upon request.
  • Boosted company revenue by identifying and capitalizing on cross-selling opportunities during escrow transactions.
  • Collaborated with team members to successfully close high-value real estate deals within prescribed deadlines.

Escrow Officer / Team Lead

World Class Title
03.2023 - 07.2024
  • Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
  • Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
  • Collaborated with real estate agents and lenders to expedite closing times on property sales.
  • Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.

Escrow Assistant

Homeward title
08.2022 - 11.2023
  • Handling all curative things, communicating with lenders, getting out lender requests, ordering payoffs and HOA documents, Clearing title, sending earnest money receipts, reading contracts, title commitments, chain of title

Escrow Officer

Boston national Title
11.2020 - 07.2022
  • Balancing with lenders, Answering phones, Recording, go over contracts, handle earnest money, scheduling closings, preparing closing disclosures, sending out closing packages

Escrow Assistant

Fidelity National Title
09.2018 - 10.2020
  • Answering Phones, Disbursements, deposits of closing funds and earnest money, entering orders, managing calendar, keeping snacks and supplies stocked, UPS Shipments, sending out Tax checks, helping out with files

Office Assistant

City View – Real estate development
03.2017 - 08.2018
  • Responsible for answering phones, keeping supplies stocked, helping out with any office projects, planning events, managing calendars, Bank and post office runs

Store Manager

Aldo Shoes
10.2016 - 02.2017
  • Internal and External Customer Service, Sales, opening and closing of store, deposits at bank, balancing drawer and Managing Inventory

Showing Assistant

Keller Williams Realty- Downtown
06.2014 - 10.2016
  • Showing Clients Homes, Cold Calling Prospective Clients and Paper work

Processor/ Receptionist

Homestead Title
06.2014 - 04.2015
  • Responsible for answering phones, greeting clients, daily deposits of funds for closing and earnest money, order entry, clean outs and shipping loan packages, submitting pertinent documents to real estate transactions

Education

Associate Of Applied Business - Business Administration And Management

Washington State University
Pullman, WA
08.2019

High school -

Meadow dale High school
01.2015

Skills

  • File management
  • Escrow knowledge
  • Document review
  • Real estate transactions
  • Notary public certification
  • Funds disbursement
  • Accuracy and precision
  • Schedule coordination
  • Data entry proficiency
  • Title procedures
  • Client relationship building
  • Deadline oriented
  • Document preparation
  • Processing expertise
  • Closing process expertise
  • Account setup
  • Loan documentation
  • Closing coordination
  • Title management
  • Title insurance

Accomplishments

  • Coordinated Daily tasks
  • Ensured delivery of quality customer service relationships
  • Established reporting to ensure goals are met
  • Prioritized expected duties in order to give every situation the attention required

Career Focus

Dedicated Customer Service representative and escrow processor motivated to maintain customer satisfaction and contribute to the Company’s success.

Timeline

Senior Escrow Officer

First Integrity Title
08.2024 - 01.2025

Escrow Officer / Team Lead

World Class Title
03.2023 - 07.2024

Escrow Assistant

Homeward title
08.2022 - 11.2023

Escrow Officer

Boston national Title
11.2020 - 07.2022

Escrow Assistant

Fidelity National Title
09.2018 - 10.2020

Office Assistant

City View – Real estate development
03.2017 - 08.2018

Store Manager

Aldo Shoes
10.2016 - 02.2017

Showing Assistant

Keller Williams Realty- Downtown
06.2014 - 10.2016

Processor/ Receptionist

Homestead Title
06.2014 - 04.2015

High school -

Meadow dale High school

Associate Of Applied Business - Business Administration And Management

Washington State University

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Madisen Parker