Madisen Marie Fritz
Wantagh,New York
Summary
Results-driven Cosmetologist lead with over 8 years of experience in the beauty industry. Proven track record in enhancing client satisfaction through exceptional artistry and personalized service. Skilled in managing operations, streamlining processes, and leading teams to achieve business goals. Adept at maintaining high standards of quality and efficiency while fostering a creative and collaborative environment. Passionate about staying current with industry trends and continuously enhancing skills to provide innovative beauty solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Leader
Kohls Sephora
Levittown, NY
06.2022 - Current
- Trained, mentored and motivated employees to maximize team productivity.
- Built strong operational teams to meet process and production demands.
- Oversaw implementation of procedures, goals and objectives within operations.
- Executed and optimized operational responsibilities to promote seamless delivery of services.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
Operations Manager
Reinigen Lawns
Bellmore, NY
03.2018 - 11.2024
- Coordinated communications, taking calls, responding to emails, and interfacing with clients.
- Assisted with accounts receivable and accounts payable functions.
- Anticipated leadership needs by preparing or gathering records, reports, and correspondence.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Performed cost analysis for various projects to determine budget requirements.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Beauty Advisor
Kohls Department
Levittown, NY
10.2021 - 06.2022
- Showed customers how to apply makeup and other products to achieve desired looks.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Recommended merchandise based on expert product knowledge and client preferences.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
Senior Colorist
Salon Entourage
Syosset, New York
11.2018 - 10.2021
- Kept patrons informed of product specials and new releases, suggesting specialized products to regular patrons best suited to hair needs and preferences.
- Advised patrons on proper care of color-treated hair, recommending shampoos and other products to promote health and body.
- Administered shampoos and massages to patrons, communicating regarding shampoo and temperature preferences to prepare hair for styling afterwards.
- Analyzed color correction and color grading requirements for projects.
Sales Associate
Macy’s
Garden City, NY
11.2016 - 11.2018
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Receptionist/Cancellation Policies/Billing
Edwin J O’Toole Insurance Agency
Long Beach, NY
03.2015 - 09.2016
- Started as internship, and eventually worked up to have more responsibilities.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Liaised with patients, insurance companies and billing office personnel to effectively create and post bills, obtain payments and update system information.
- Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
- Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
Education
Certificate - Cosmetology Education
BOCES Barry Tech
Westbury, NY06-2015
Some College (No Degree) - Psychology
Nassau Community College
Garden City, NYCosmetology License - Cosmetology
Brittany Beauty Academy
Levittown, NYSkills
- Payment Processing
- Cosmetics and Facial Care Services
- Products knowledge
- Customer Service
- Organization and Multitasking
- Sales expertise
- Licensed Cosmetologist
Certification
- Licensed Cosmetologist - 2019 - 2025
Timeline
Operations Leader
Kohls Sephora
06.2022 - Current
Beauty Advisor
Kohls Department
10.2021 - 06.2022
Senior Colorist
Salon Entourage
11.2018 - 10.2021
Operations Manager
Reinigen Lawns
03.2018 - 11.2024
Sales Associate
Macy’s
11.2016 - 11.2018
Receptionist/Cancellation Policies/Billing
Edwin J O’Toole Insurance Agency
03.2015 - 09.2016
Certificate - Cosmetology Education
BOCES Barry Tech
Some College (No Degree) - Psychology
Nassau Community College
Cosmetology License - Cosmetology
Brittany Beauty Academy