Madisha C. Lesesne
Charlotte,NC
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Family Dollar
08.2022 - 01.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Direct Support Professional
Abound Health, LLC
04.2018 - 06.2022
- Fostered an inclusive setting where all clients had equal access to opportunities while respecting their unique preferences.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the habilitation process.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Afterschool Inclusion Lead Associate
Autism Charlotte
03.2016 - 01.2018
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Volunteered to help with special projects of varying degrees of complexity.
- Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
Education
Bachelors - Interdisciplinary Health Services
Queens University of Charlotte
Charlotte, NC01.2015
Skills
- Problem-solving
- Reliability and punctuality
- Employee supervision
- Positive engagement
- Customer service
- Time management
- Team building and leadership
- Strong work ethic
Timeline
Assistant Store Manager
Family Dollar
08.2022 - 01.2025
Direct Support Professional
Abound Health, LLC
04.2018 - 06.2022
Afterschool Inclusion Lead Associate
Autism Charlotte
03.2016 - 01.2018
Bachelors - Interdisciplinary Health Services
Queens University of Charlotte
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