Madison Adams

• Coordinated timely preparation of to-go orders, ensuring accuracy and quality for customer satisfaction.
• Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
• Greeted customers and answered inquiries regarding menu items and specials.
• Cultivated warm relationships with regular customers.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Increased sales of promotional items by suggesting add-ons and specials to customers during order placement.
• Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
• Adapted quickly to new technology platforms for online ordering and delivery services integration.
• Maintained a clean and inviting pickup area, contributing to a positive customer experience.
• Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.

•Oversaw event staff, delegating tasks to ensure efficient service and smooth event execution.
•Managed full event logistics, including setup, service, and breakdown, ensuring timely completion and adherence to client
specifications.
•Communicated effectively with kitchen and management staff to coordinate service and resolve issues quickly.
•Adhered to strict timelines to ensure prompt service and smooth event flow.
•Coordinated with event planners and venue staff to align catering services with client expectations and event requirements.
•Addressed guest concerns promptly and courteously, ensuring high levels of satisfaction and a positive event experience.
•Resolved issues quickly and effectively, minimizing disruptions to service and maintaining guest satisfaction.
•Demonstrated strong problem-solving skills by managing last-minute changes and meeting client needs under pressure.