Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Allen

Summary

Passionate and dedicated bartender focused on setting high expectations for customer service and bar operations. Versed in multi-tasking and juggling competing priorities. Looking to continue my experience in the service industry while building my postgraduate career.

Overview

3
3
years of professional experience

Work History

Bartender

Emil's Bistro & Lounge
09.2023 - 03.2025
  • Provided exceptional customer service and developed loyal clientele through attentive service including making personalized menu recommendations and engaging in friendly rapport.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques to curate seasonal signature drink menus that aligned with trending preferences.
  • Assisted in training new staff on restaurant protocols and service standards to enhance team performance.

Bar Manager

Honest Pint
05.2022 - 07.2023
  • Trained new bartenders on drink preparation and upselling techniques.
  • Strategized plans to increase bar revenue through seasonal cocktail menus and customer-focused promotional events (bingo, trivia, karaoke, etc.).
  • Maintained ABC laws to prevent overserving guests or serving non-valid IDs/ underaged guests.
  • Kept bartenders on pour test routines to lower waste and protect liquor costs.
  • Responsible for all closing paperwork and money procedures (balancing our safe bags/ bar drawer, figuring up daily sales breakdowns, settling cc tip batches, etc.)
  • Delegated and maintained daily, weekly, and monthly cleaning routines to keep bar organization/cleanliness up to standard.
  • Updated FOH staff on all LC and 86 items, menu changes, and rotating bottled and draft beers.

Education

Bachelor of Science - Psychology

University of Tennesee At Chattanooga
Chattanooga, TN
12-2022

Skills

  • Food/bar service etiquette
  • Customer service
  • Able to stand 10 hours
  • Cocktail list development
  • POS systems (specifically ALOHA & Toast)
  • Delegating among team members
  • Modeling standards through my own behaviors

Timeline

Bartender

Emil's Bistro & Lounge
09.2023 - 03.2025

Bar Manager

Honest Pint
05.2022 - 07.2023

Bachelor of Science - Psychology

University of Tennesee At Chattanooga