Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Madison Alles

Weston,FL

Summary

Previously I have worked in the customer service industry for around three years. Where I have been able to master multiple skills to provide the best environment for customers and team members alike. I have been a fast learner when it comes to the company's products and policies so that I can answer difficult questions that guests may encounter. Lastly, I have perfected the skill of working in high-volume environments with ease allowing operations to flow smoothly.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Team Leader

Panera Bread
08.2022 - 12.2024
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Cultivated warm relationships with regular customers.
  • Was responsible for training new employees and showing them the company's proper way of doing tasks with a positive attitude
  • Was trained in multiple positions including Barista, POS, Line, Dish, and dining.

Team Member

Raw Juce
07.2024 - 12.2024
  • Answered customer questions and pointed individuals in the right direction.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.
  • Created a welcoming and positive environment for our guests wanting them to come back
  • Gave the best recommendations based on guest wants and dietary needs.

Education

Associate of Arts - History

Valencia College
Orlando, FL
08-2026

High School Diploma -

Cypress Bay High School
Weston, FL
06-2024

Skills

  • Customer service
  • Positive and friendly attitude
  • Teamwork and collaboration
  • Problem-solving
  • ability to multitask in heavy-volume environments
  • Task delegation
  • Staff training
  • Efficiently work on POS systems
  • Willingness to learn
  • Responsible and trustworthy

Accomplishments

I was promoted from team member to team lead at Panera Bread

Certification

  • Barista Level 1 and Level 2 Certifications – Specialty Coffee Association.
  • Food Handler certified

Timeline

Team Member

Raw Juce
07.2024 - 12.2024

Team Leader

Panera Bread
08.2022 - 12.2024

Associate of Arts - History

Valencia College

High School Diploma -

Cypress Bay High School

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Madison Alles