Madison Andrews

• Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
• Reported policy changes and company conditions affecting customer satisfaction.
• Obtained underwriting approval by completing application for coverage.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Documented all communication with applicants and collected all necessary information.
• Utilized multiple outside programs to ensure clients were receiving greatest coverage.

• Provided primary customer support to internal and external customers in fast-paced environment.
• Offered advice and assistance to customers, ensuring all base regulations were conveyed thoroughly worked through any miscommunication.
• Recommended many other ways to gain access onto Camp Lejeune, including many online options.
• Helped several hundred contractors and guests by providing directions, giving recommendations of on-base must-sees, and advising on what should be done to renew certain I.D cards or previous passes.
• Consulted with outside parties, such as their Sponsor or insurance agent, to resolve discrepancies and create effective solutions, to ensure that said party is aware of Camp Lejeune sponsorship policy and what documentation will be required.
• Responded to customer requests for products, services and company information, directions and all policies.
• Checked all customer documentation and vehicle information to insure all requirements are met, and properly escorts all customers inside.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Suggested appropriate food and drink pairings to increase per-ticket sales.
• Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
• Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
• Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Produced reports and briefed high ranking military personnel on equipment statuses and maintenance readiness on continual daily basis
• Received a Certificate of Commendation due to exceptional performance while working as a tax preparer.
• Organized and supervised transfer of millions of dollars in military gear between companies and platoons.
• Guided and trained peers on protocols of working in GCSS Maintenance billet.
• Organized gear in accordance with Equipment Docs to send correct sets in preparation for any operations.
• Created all necessary paperwork for complete gear transfers between companies.
• Ensured equipment was fully functional for induction into maintenance.
• Completed all necessary online MarineNet classes to become PME complete.
• Accurately logged and reported all stand alone SL-3.
• Documented and processed incoming messages over communication systems.
• Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals.
• Prepared written responses or tax return amendments to resolve state and federal notices.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Completed and filed returns with tax departments at local, state and federal levels.
• Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
• Generated all documentation and information required by Commanding Officer, Captain at this time, and insured all documents were organized and prepared at all times.
• Handled high-volume paperwork and collaborate closely with multiple other Marines from numerous other units to ensure all issues were resolved quickly and effectively.
• Developed and deployed strategies to save time and expenses associated with using GCSS (Global Combat Support System) and receiving all necessary items in preferred amount of time.
• Personally created weekly status reports detailing logistic operations and general status and presented said reports to Commanding Officer and Executive Officer, 1st Lieutenant at this time. All reports then will be taken to Unit Commanding Officer, Lieutenant Colonial at this time.
• Completed timely data entry of all newly received ordered parts, ensure all products are in perfect condition, verify all serial numbers are identical and make necessary copies of documents, take all parts to proper sets and places amongst current gear.
• Received, organized, and distributed millions of dollars worth of military gear upon arrival, including organizing and logging all proper documents.

• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
• Supported efficient and timely replenishment of sales floor merchandise.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Prioritized helping customers over completing other routine tasks in store.
• Answered customer questions regarding merchandise and pricing.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Assisted customers with locating and choosing merchandise in any store department.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Skilled using cash register including processing sales discounts.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Trained in loss prevention, visual merchandising and general sales skills.
• Greeted customers, helped locate merchandise and suggested suitable options.

• Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
• Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
• Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
• Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Prepared beverages and filled food orders for customers.

• 3.87 GPA

Graduated early on January 05, 2017 to enlist in the Marine Corps.