Madison Ashe
Bladenboro ,NC
Summary
Dynamic manager with a proven track record at Sweet Frog Frozen Yogurt, excelling in customer service and team leadership. Enhanced operational efficiency through effective staff training and inventory management, resulting in improved customer satisfaction. Strong communicator dedicated to fostering relationships and mentoring team members for optimal performance.
Overview
5
5
years of professional experience
Work History
Manager
Sweet Frog Frozen Yogurt
Lumberton, NC
07.2017 - 07.2022
- Managed daily operations to ensure optimal service delivery and customer satisfaction.
- Trained and mentored team members on operational procedures and customer engagement techniques.
- Implemented inventory management practices to streamline stock levels and reduce waste.
- Conducted regular performance evaluations to enhance employee productivity and morale.
- Oversaw compliance with health and safety regulations, ensuring a clean and safe work environment.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
Daycare Teacher
Dublin First Baptist Daycare
Dublin, NC
02.2017 - 08.2017
- Developed and implemented engaging lesson plans tailored to diverse age groups.
- Fostered a safe and nurturing environment promoting emotional and social development.
- Collaborated with parents to communicate children's progress and address concerns proactively.
- Mentored junior staff in best practices for child engagement and classroom management.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
Education
Associate of Applied Science -
Fayetteville Technical Community College
Fayetteville, North Carolina, NC05.2024
Associate of Arts -
Bladen Community College
Dublin, NC05.2017
High School Diploma -
Lumberton Senior High School
Lumberton, NC05.2016
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Relationship building
- Documentation and reporting
- Schedule preparation
Timeline
Manager
Sweet Frog Frozen Yogurt
07.2017 - 07.2022
Daycare Teacher
Dublin First Baptist Daycare
02.2017 - 08.2017
Associate of Applied Science -
Fayetteville Technical Community College
Associate of Arts -
Bladen Community College
High School Diploma -
Lumberton Senior High School