Madison Nester

• Primary contact for all sales client and potential client inquiries via phone, email cvent, meeting broker, and website.
• Reviewed and Distributed leads to appropriate sales team to maintain high level of client experience
• Facilitated leads in addition to corporate sector, including social, wedding, and FAM trips
• Coordinated FAM tips for travel agencies, media companies, and end users
• Acted as temporary meeting manager during leadership transitions. Provided quotes for room rates, food/beverage minimums, venue fees, and issued proposals
• Onsite specialist in Sales force/Delphi, Microsoft word/excel, and internal systems developed for property.
• Performed site visits for clients, and assisted sales managers in itineraries and client experience on-site. Clients include Ferrari, Nissan, and various High-profile influencers
• Generated reports for all incoming, tentative, and prospective leads for sales team
• Coordinated with the marketing team to ensure brand consistency in all campaigns.
• Worked with marketing team as onsite liaison for photoshoots, brand trips, and internal video or collateral needs
• Reviewed customer complaints to determine appropriate methods for resolution.
• Provided support to the sales team and surrounding departments to reach monthly goals. A total of 8 managers across sales, events and marketing teams
• Established new accounts and serviced existing accounts maintaining professional relationships.

• Assisted customers with reservations and cancellations in accordance with hotel policies.
• Greeted customers and provided assistance to guests over the phone.
• Provided helpful advice on local attractions and restaurants near the hotel.
• Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
• Maintained up-to-date records of all reservations made via telephone or online systems.
• Trained new employees on proper use of software applications used within the department.
• Responded promptly to customer inquiries, concerns, and complaints.
• Maintained updated knowledge of all hotels' room types, availability, packages, promotions, special events.
• Answered incoming calls from potential customers in a timely manner.
• Cross-sold other hotel services such as restaurant reservations or spa treatments.

• Organized event facility, food and beverage selections and audio-visual arrangements.
• Oversaw event logistics, venue scheduling and accommodations.
• Handled and uploaded event changes and cancellations within system.
• Developed diagrams and floor plans with event setup requirements.
• Managed content development for meeting and conference agendas.
• Produced contracts and invoices for events and monitored fee collection.
• Developed external and internal communications for key strategic initiatives.
• Assessed event success and identified improvement areas through client feedback.
• Maintained files with contracts, agreements and event specifics
• Created digital media, marketing, and informational content for potential client use and social media platforms

• Upheld high standards of customer services by responding to inquiries, needs and problems.
• Directed customer and client communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.

Performed multiple diverse roles and tasks spanning over 2 and half years including:

Assistant Property Management

• Oversaw daily operations, maintenance and administration of various properties.
• Aided senior leadership during executive decision-making process, generating customer and performance reports to recommend creative actions and improvements.

Litigation Administrative Lead

• Analyzed work product and created document productions using database platforms and performing quality control reviews and revising or improving documents where appropriate.
• Trained, supported, and assisted all departments in various tasks to meet overall goals and exceed quotas of orders.

Administrative Specialist

• Directed customer and client communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.

Property Management

• Devised and maintained office systems to efficiently deal with papers.
• Prepared home for clients prior to arrival from business trips and vacations.

Assisted in real estate business of clients.

• Communicated client project requirements to vendors and contractors to ensure client satisfaction.
• Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.

Supervised event logistics for large-scale corporate events and fundraisers.

• Organized event logistics and operations, including facility maintenance, transportation and valet services, managed event staff, food and beverage selection, and decor arrangements.