Madison Atkinson
Hutchinson
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Mennonite Friendship Communities
South Hutchinson
05.2016 - Current
- Provided physical support to assist patients with bathing, dressing and toileting.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Cleaned and sanitized patient rooms according to established protocols.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
Medical Assistant
Hutchinson Clinic
Hutchinson
02.2023 - 01.2024
- Handled general office duties to support administrative staff during peak hours.
- Responded to patient callbacks and phone-in prescription refill requests.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Incorporated outside records into charts and EHR.
- Registered new patients into practice management software program accurately entering demographic information.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Office Manager
Potters Plumbing
South Hutchinson
04.2021 - 07.2022
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assisted in developing budgets for departmental expenses.
- Reviewed files and records to obtain information and respond to requests.
- Managed office inventory and placed new supply orders.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Responded to customer inquiries via phone or email in a professional manner.
- Supervised staff members, organized schedules and delegated tasks.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Collected payment by processing credit card transactions.
- Maintained strong relationships with vendors providing services such as repairs, cleaning, landscaping.
- Reviewed and managed insurance claims to ensure accuracy and compliance with insurance policies.
Accountant Assistant
Advance Pain Medicine Association
Wichita
10.2019 - 01.2020
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Reviewed invoices for accuracy prior to payment processing.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Performed bookkeeping and accounting consulting services.
- Checked postings and documents for correctness, accuracy and proper coding.
- Assisted with budget preparation and monitoring financial performance against it.
Assistant Manager
calendars games & toys
Hutchinson
11.2018 - 02.2019
- Scheduled training sessions for staff members on product knowledge, customer service techniques, and industry trends.
- Resolved customer complaints regarding sales and service.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Developed and implemented sales strategies to increase market share.
- Assisted in setting sales goals and defining strategies to achieve them.
- Directed and coordinated products, services and sales activities.
Dietary Aide
Wesley Towers
Hutchinson
05.2015 - 08.2016
- Checked temperatures of hot food before serving it to patients and residents.
- Packaged and bagged cooked food and prepared items.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
- Prepared and served meals according to dietary guidelines.
Education
High school or equivalent - Nursing
Hutchinson Community College
Hutchinson, KS03.2025
High School Diploma -
Nickerson High School
Nickerson, KS05-2018
Skills
- Excellent customer service skills
- Patient care
- Data entry
- Documentation
- Teamwork
- 3 years total office work
- Computer Softwares
- Rental cleaning & paperwork
- Time management
- Conflict resolution
- Scheduling coordination
- Relationship building
- Office management
Certification
- Certified Nursing Assistant
- CPR
- BLS Certification
Personal Information
- Authorized To Work: US for any employer
Timeline
Medical Assistant
Hutchinson Clinic
02.2023 - 01.2024
Office Manager
Potters Plumbing
04.2021 - 07.2022
Accountant Assistant
Advance Pain Medicine Association
10.2019 - 01.2020
Assistant Manager
calendars games & toys
11.2018 - 02.2019
Certified Nursing Assistant
Mennonite Friendship Communities
05.2016 - Current
Dietary Aide
Wesley Towers
05.2015 - 08.2016
High school or equivalent - Nursing
Hutchinson Community College
High School Diploma -
Nickerson High School