Madison Bauer
Dahlonega,GA
Summary
I am an energetic and passionate college graduate looking for opportunities that will enhance my love of people, the outdoors and travel. I have a strong work-ethic and great communication skills with experience in sales and customer service. I’m a motivated team-player and confident in my ability to add value to your organization.
Overview
5
5
years of professional experience
Work History
Front Desk Specialist
Rendezvous Mountain Rentals
11.2022 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean and organized front desk areas to uphold polished company image.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Created engaging content for Pinterest, Facebook, and Instagram.
Bartender
NoFo Brew Co
01.2021 - 10.2022
- Assisted customers with finding their preferences in flavor pertaining to alcohol
- Ensured all health and safety procedures were followed before, after, and during shifts to express the importance to our customers, as well as coworkers
- Fulfilled all customer requests, while assisting over 200 customers a day
- Ensured that the work environment was positive and reenforced good communication, which led to loyal customers
- Demonstrated a commitment to the community by creating positive experiences that would bring the community closer together
- Informed customers about the process at which it takes to make the beer, as well as provided samples so they could taste the beer we have on the wall
- Acquired and maintained consistent customer satisfaction, which lead to increased profits and revenue for the business
Sales Representative
Tory Burch
03.2020 - 01.2021
- Worked with customers to help them find objects in the store that best suited them
- Interacted with individuals of all ages and ensured that their experience in the store was positive
- Followed the brands expectations and rules that would help the employees, as well as customers feel appreciated
- Kept track of all the business sales done on a month to month basis
- Reached the monthly sales goal every month for 6 months straight
Server
Crooked Tree Café
02.2019 - 03.2020
- Helped over 150 customers a day select their desired food choices, as well as drink choices
- Informed customers of the daily specials, while listening and communicating with them about any concerns they may have
- Maintained positive relationships with coworkers and customers, which lead to loyal customers and average tips above 20
Education
Bachelor of Science - Psychology
University of North Georgia
Dahlonega, GA08.2022
Skills
- Microsoft Office Suite, SPSS, PowerPoint, Excel, Customer Service
- Knowledge of Craft and Microbrews
- Identification and Compliance
- Changing Beer Kegs
- Anticipating Guest Needs
- Menu Memorization
- Guest Satisfaction
- High-Volume Environments
- Good Conversationalist
- Sales Expertise
- Guest Services
- Outbound Calls
Timeline
Front Desk Specialist
Rendezvous Mountain Rentals
11.2022 - Current
Bartender
NoFo Brew Co
01.2021 - 10.2022
Sales Representative
Tory Burch
03.2020 - 01.2021
Server
Crooked Tree Café
02.2019 - 03.2020
Bachelor of Science - Psychology
University of North Georgia
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