Madison Bentley
Berea,Kentucky
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Gym Receptionist
Knott County Sportsplex
Leburn, KY
04.2017 - 03.2020
- Monitored the gym floor to ensure safety regulations were followed by patrons.
- Answered phones promptly and directed calls appropriately.
- Managed front desk operations such as, assisting with client check-ins, cash register duties, and assisting with memberships.
- Provided guidance on proper use of exercise machines and other equipment in the facility.
- Inspected locker rooms regularly to ensure cleanliness was maintained throughout the day.
Direct Support Professional
Comfort Hills
Hindman, KY
06.2021 - 08.2021
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Provided guidance and support to ensure safety of individuals served.
Boutique Manager
Vintage De'Lane
Hazard, KY
05.2022 - 08.2022
- Managed the cash register, ensuring smooth transactions and accurate accounting.
- Maintained inventory levels by stocking racks of clothes, pricing items, and organizing inventory.
- Managed social media account (TikTok) to increase customer engagement.
- Helped with onboarding process by training new hires.
Victim Advocate/Crisis Counselor
The Rising Center
Hazard, KY
05.2023 - Current
- Participated in multidisciplinary team meetings to discuss individual cases involving victims of trauma.
- Attended court hearings to provide advocacy for victims throughout the criminal justice process.
- Assisted in guiding victims through any complex medical/legal processes.
- Offered emotional support through counseling sessions.
- Advocated for survivors and helped to promote their well-being and recovery.
Education
Sociology
Alice Lloyd College
Pippa Passes, KY05-2023
Skills
- Communication Skills
- Customer Service Orientation
- Organization and Multitasking
- Technology Proficiency
- Adaptability
- Teamwork
Timeline
Victim Advocate/Crisis Counselor
The Rising Center
05.2023 - Current
Boutique Manager
Vintage De'Lane
05.2022 - 08.2022
Direct Support Professional
Comfort Hills
06.2021 - 08.2021
Gym Receptionist
Knott County Sportsplex
04.2017 - 03.2020
Sociology
Alice Lloyd College
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