Madison Bernier
Atlanta,GA
Overview
7
7
years of professional experience
Work History
Marketing Coordinator
Treeline Web Marketing
11.2023 - 01.2024
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Created and reviewed IRS, CPE, and CE Reports for over 300+ clients.
- Handled content recording, booth design, and chat monitoring for virtual conferences reaching over 7,000+ attendees.
- Pulled and analyzed metrics, including attendance and registration data, for multiple webinars, providing comprehensive reports to management.
Customer Support Specialist
Healthcare Workforce Logistics
03.2023 - 09.2023
- Reviewed and matched contracts for medical personnel from facilities across various states.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Utilized customer service software to manage interactions and track customer satisfaction.
Administrative Assistant
Highland Music Studio
09.2022 - 03.2023
- Oversaw staff and student scheduling, customer service, email correspondence and enrollment of potential clients
- Managed monthly tuition for over 200+ payable accounts, along with properly pricing and charging fees for various programs and events
- Relayed information about schedules, events, and finances with students, management and teachers on a daily basis via email, phone and Jackrabbit class management software.
Barista Trainer
Starbucks
02.2019 - 11.2022
- Trained and guided newly hired employees through certification process in order to ensure the team is up to quality standards
- Handled simultaneous tasks, including food and drink preparation, cleaning, and ensuring customer service within a fast-paced and high-pressure work environment
- Operated POS system to manage transactions in a top-grossing store within a large district.
Floor Supervisor
Ecologie Resale & Vintage
07.2021 - 08.2022
- Managed a team of 15 employees, delegating daily tasks to associates and overseeing operations and productivity
- Organized, assured quality of, and assigned prices to incoming merchandise before it hits the sales floor
- Worked to increase sales and monthly profits by providing excellent customer experiences and employing sales techniques such as connecting with clients and upselling.
Customer Service Representative
Publix
06.2017 - 02.2019
- Ensured credible transactions by upkeeping checkout procedures and authenticating various forms of identification and payment.
Education
High School Diploma -
Allatoona High School
Acworth, GAAssociates Degree - Digital Audiences
Arizona State University
05.2026
Skills
- Strategic planning
- Complex problem-solving
- Leadership
- Organization
- Collaboration
- Attention to detail
- Dependability
- Social media management
- Filing
- Microsoft Office Suite
- Google Workspace – Docs, Sheets, Slides
- Adobe Creative Suite
Timeline
Marketing Coordinator
Treeline Web Marketing
11.2023 - 01.2024
Customer Support Specialist
Healthcare Workforce Logistics
03.2023 - 09.2023
Administrative Assistant
Highland Music Studio
09.2022 - 03.2023
Floor Supervisor
Ecologie Resale & Vintage
07.2021 - 08.2022
Barista Trainer
Starbucks
02.2019 - 11.2022
Customer Service Representative
Publix
06.2017 - 02.2019
High School Diploma -
Allatoona High School
Associates Degree - Digital Audiences
Arizona State University
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